Helpdesk Analyst - ITIL

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Problem-solving","Independent work"]

Provide IT Service Desk support to end-users across devices, applications, and processes. Record, update, and escalate support issues promptly, and assist with end-user IT onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance, while contributing to process and technology improvements. Maintain strong troubleshooting skills and communicate effectively with a global, diverse stakeholder group across 24/7 rotational shifts (work from office mandatory).

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Analyst - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide IT Service Desk support to end-users across devices, applications, and processes. Record, update, and escalate support issues promptly, and assist with end-user IT onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance, while contributing to process and technology improvements. Maintain strong troubleshooting skills and communicate effectively with a global, diverse stakeholder group across 24/7 rotational shifts (work from office mandatory).
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support end-user IT onboarding activities.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Identify, evaluate, and implement process and technology improvements while learning other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills and comfort working with various stakeholders.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
  • •Ability to work independently within a diverse global team.
Skills:CommunicationCustomer serviceTeamworkProblem-solvingIndependent work
Languages:English
Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn