Service Consultant (Sign-On Bonus $2500)

CarMax
Virginia
Workplace: OnsiteFull timeUSD 14.21 - 18.02 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Active listening","Data accuracy","Collaboration","Time flexibility"]

Serve as the trusted link between customers and technicians, guiding service and repair before, during, and after work. Welcome customers, document concerns, and create repair orders with accurate, timely vehicle status updates. Explain recommended repairs, review completed work for accuracy, and prepare invoices. Handle service payments and cash transactions, coordinate workflow in a fast-paced environment, and follow EH&S requirements while maintaining a clean work area.

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CarMax
CarMax
2 months ago

Service Consultant (Sign-On Bonus $2500)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians, guiding service and repair before, during, and after work. Welcome customers, document concerns, and create repair orders with accurate, timely vehicle status updates. Explain recommended repairs, review completed work for accuracy, and prepare invoices. Handle service payments and cash transactions, coordinate workflow in a fast-paced environment, and follow EH&S requirements while maintaining a clean work area.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically to ensure a positive service experience.
  • •Accurately document customer concerns and create detailed repair orders, providing timely vehicle status updates.
  • •Consult with customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and manage cash transactions responsibly while coordinating workflow and following EH&S requirements.

Pay and Benefits

Salary: USD 14.21 - 18.02 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately using intermediate computer skills.
  • •Comfort collaborating across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Customer serviceCommunicationActive listeningData accuracyCollaborationTime flexibility
Tech Stack:Computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn