Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and skilled technicians, guiding the service and repair process from start to finish. Welcome customers with empathy, document concerns, create repair orders, and provide timely updates on vehicle status. Recommend repairs and clearly explain service details, verify completed work, prepare invoices, and process service payments. Coordinate workflow in a fast-paced environment while following CarMax EH&S standards.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers professionally and empathetically to ensure a positive service experience.
•Accurately document customer concerns, create repair orders, and provide timely vehicle status updates.
•Consult with customers on recommended repairs and explain service details clearly.
•Review completed work for accuracy, prepare invoices, and process service payments and cash transactions responsibly.
•Coordinate workflow in a fast-paced environment while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 14.21 - 18.02 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort collaborating across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Customer serviceCommunicationActive listeningAttention to detailTeamwork

Tech Stack:Computer skills

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers professionally and empathetically to ensure a positive service experience.
•Accurately document customer concerns, create repair orders, and provide timely vehicle status updates.
•Consult with customers on recommended repairs and explain service details clearly.
•Review completed work for accuracy, prepare invoices, and process service payments and cash transactions responsibly.
•Coordinate workflow in a fast-paced environment while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 14.21 - 18.02 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort collaborating across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Customer serviceCommunicationActive listeningAttention to detailTeamwork

Tech Stack:Computer skills

Company Brief

CarMax

Industry: Automotive

Website