Customer Operations - AMS Global Account

HP
Mexico
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Improve the customer experience by handling moderately complex issues and maintaining proactive communication with customers and channel partners on orders, delivery status, and inquiries. Maintain accurate interaction and resolution records, analyze customer feedback to identify trends and improvement areas, and support retention, loyalty, and satisfaction strategies. Collaborate cross-functionally to streamline issue resolution and generate reports on KPIs and customer satisfaction for management.

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HP
HP
4 days ago

Customer Operations - AMS Global Account

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Last checked: 11 hours agoStatus: Live

Job Summary

Improve the customer experience by handling moderately complex issues and maintaining proactive communication with customers and channel partners on orders, delivery status, and inquiries. Maintain accurate interaction and resolution records, analyze customer feedback to identify trends and improvement areas, and support retention, loyalty, and satisfaction strategies. Collaborate cross-functionally to streamline issue resolution and generate reports on KPIs and customer satisfaction for management.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle and resolve moderately complex customer issues with timely, satisfactory solutions.
  • •Maintain clear, proactive communication with customers and channel partners on order and delivery status and issue updates.
  • •Keep detailed records of customer interactions and issue resolutions to ensure accurate reporting and future reference.
  • •Collect and analyze customer feedback to identify trends, pain points, and improvement opportunities, and provide feedback to relevant teams.
  • •Collaborate with cross-functional teams to drive process improvements and generate regular KPI reports to management and stakeholders.

Key Requirements

  • •Four-year or graduate degree in Business Administration, Economics, Sales, Marketing, or a related field, or equivalent work experience demonstrating competence.
  • •Typically 2-4 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
  • •Experience analyzing customer feedback and tracking customer experience and issue-resolution outcomes.
  • •Ability to communicate clearly and proactively with customers and channel partners regarding issues, orders, and delivery status.
  • •Familiarity with policies and procedures for customer engagement and support activities, including compliance with legal requirements.
Experience:2-4 yearsCRMCustomer serviceCustomer experienceAccount management
Education:Bachelor's
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Certifications:Certified Sales Operations Professional (CSOP)

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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