Financial Solutions Center Manager

First Commonwealth Financial
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsEducation: associatesSkills: ["Communication","Relationship building","Coaching","Accountability","Problem resolution"]

Lead a Financial Solutions Center with accountability for high-performance results in a customer-centric lending and sales environment. Spend your time growing small business and consumer relationships, executing the bank’s BUILD 8-step sales process, and driving outbound calling, follow-up, and referrals. Coach and develop your team through onboarding, skill assessment, and performance planning, while overseeing operations, compliance adherence, and the Customer Service Promise.

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First Commonwealth Financial
First Commonwealth Financial
1 day ago

Financial Solutions Center Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead a Financial Solutions Center with accountability for high-performance results in a customer-centric lending and sales environment. Spend your time growing small business and consumer relationships, executing the bank’s BUILD 8-step sales process, and driving outbound calling, follow-up, and referrals. Coach and develop your team through onboarding, skill assessment, and performance planning, while overseeing operations, compliance adherence, and the Customer Service Promise.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Grow small business relationships by networking, building and maintaining your book of business, prospecting, and managing a small business lending pipeline.
  • •Execute the BUILD 8-step sales process and the Customer Service Promise to grow consumer relationships through sales conversations, follow-up, and referral requests.
  • •Develop your team by planning and scheduling effectively, onboarding new employees, assessing skills, providing feedback, holding accountability, and delivering coaching and training.
  • •Manage operations and compliance by partnering to manage risk and adherence to policies, coaching on NSF/OD and fee retention conversations, and monitoring adherence to processes.
  • •Own day-to-day customer experience by living the mission and core values, increasing sales effectiveness and efficiency through outbound calling, and serving as the single contact for problem resolution.
Travel: Medium travel

Key Requirements

  • •An associate’s degree or equivalent experience.
  • •3+ years of relevant experience in a customer-centric sales environment, with a proven track record of leading, exceeding assigned goals, and developing talent.
  • •Excellent communications skills with strong relationship-building and solutions-based sales skills.
  • •Technologically savvy with Microsoft Office, internet/mobile technology, and bank systems.
  • •Must register and maintain current registration with NMLS (MU4R questions/registration required) and have a valid driver’s license with local and/or regional travel required.
Experience:3+ yearsBankingLendingCustomer-centric sales
Education:Associate's
Skills:CommunicationRelationship buildingCoachingAccountabilityProblem resolution
Licenses:Driver’s license
Tech Stack:Microsoft OfficeInternetMobile technologyBank systemsSynapsis

Company Brief

First Commonwealth Financial
Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Indiana, United States
Founded: 1982
WebsiteLinkedIn