Headway

2 months ago

Associate Principal, Partner Success (Care Partnerships)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own care partner success by managing relationships with health systems, medical clinics, and strategic partners across Headway’s behavioral health network. You’ll lead executive steering committees, stay accountable for partner happiness, and use data to uncover insights and partnership growth opportunities. Working cross-functionally with Strategy, Product, and Operations, you’ll inform product and operations decisions to deepen external partnerships in a mission-driven, rapidly scaling healthcare organization.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Mid level

Key Responsibilities

•Be responsible for the happiness of care partners.
•Manage executive steering committees and serve as the face of Headway.
•Build and grow relationships with care partners’ teams and leadership.
•Leverage data to generate insights and identify partnership growth opportunities.
•Collaborate with internal stakeholders to deliver insights that inform product and operations strategy.

Pay and Benefits

Salary: USD 120,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity CompensationParental LeavePaid LeaveEap

Key Requirements

•Minimum 7+ years of experience in the healthcare space, preferably in Customer Success or strategic customer-facing roles.
•Deep exposure to health system or provider group models and economics.
•Experience building strong relationships across all levels of an organization.
•Ability to thrive in ambiguity and drive toward outcomes while shaping strategy.
•Operational excellence managing multiple high-impact customers and complex, moving priorities.

Experience:7+ yearsHealthcare

Skills:Relationship buildingCross-functional collaborationOperational excellenceData-driven insightsAmbition in ambiguous environments

Company Brief

Headway

Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2017

Website

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Headway

2 months ago

Associate Principal, Partner Success (Care Partnerships)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Mid level

Key Responsibilities

•Be responsible for the happiness of care partners.
•Manage executive steering committees and serve as the face of Headway.
•Build and grow relationships with care partners’ teams and leadership.
•Leverage data to generate insights and identify partnership growth opportunities.
•Collaborate with internal stakeholders to deliver insights that inform product and operations strategy.

Pay and Benefits

Salary: USD 120,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity CompensationParental LeavePaid LeaveEap

Key Requirements

•Minimum 7+ years of experience in the healthcare space, preferably in Customer Success or strategic customer-facing roles.
•Deep exposure to health system or provider group models and economics.
•Experience building strong relationships across all levels of an organization.
•Ability to thrive in ambiguity and drive toward outcomes while shaping strategy.
•Operational excellence managing multiple high-impact customers and complex, moving priorities.

Experience:7+ yearsHealthcare

Skills:Relationship buildingCross-functional collaborationOperational excellenceData-driven insightsAmbition in ambiguous environments

Company Brief

Headway

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2017

Website