Senior Forward Deployed Engineer

Intercom
Chicago, San Francisco
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Cross-functional collaboration","Communication","Ownership","Problem-solving"]

Build and deliver high-impact AI customer service solutions by working hands-on with strategic Intercom customers as a trusted technical expert. Drive adoption of the Fin AI agent, collaborate with Sales, Success, and Product, and code side-by-side to complete customer projects. Help shape product direction by influencing roadmap decisions and codifying best practices from real-world engagements as Fin scales across complex environments.

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FursaFursa
Intercom
Intercom
1 month ago

Senior Forward Deployed Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Build and deliver high-impact AI customer service solutions by working hands-on with strategic Intercom customers as a trusted technical expert. Drive adoption of the Fin AI agent, collaborate with Sales, Success, and Product, and code side-by-side to complete customer projects. Help shape product direction by influencing roadmap decisions and codifying best practices from real-world engagements as Fin scales across complex environments.
Location: Chicago, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Drive adoption of Fin by helping prospects unlock Intercom AI capabilities to automate and scale support operations.
  • •Embed with strategic customers to understand business challenges and technical requirements, translating insight into successful outcomes.
  • •Code side-by-side with customers’ technical teams to drive projects through to completion.
  • •Collaborate with Sales, Success, and Product to ensure seamless customer experiences and actionable product feedback.
  • •Codify best practices from customer engagements to help scale the Forward Deployed Software Engineering function.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityPaid LeaveParental Leave401kBicycle Storage

Key Requirements

  • •Experience building and shipping a SaaS product with real-world usage.
  • •Strong interest in AI/ML, with the ability to understand novel problems, capabilities, and system trade-offs.
  • •Strong coding skills with deep knowledge of at least one high-level programming language (e.g., JavaScript, Python, Ruby).
  • •Ability to prototype and ship software quickly while maintaining quality and aligning to business outcomes.
  • •Proficiency using and writing REST APIs to integrate systems effectively.
Experience:SaaSAI/ML
Skills:Cross-functional collaborationCommunicationOwnershipProblem-solving
Languages:English
Tech Stack:JavaScriptPythonRubyREST APIsAI/MLClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn