1 day ago

Senior Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Build and deliver high-impact AI customer service solutions by working hands-on with strategic Intercom customers as a trusted technical expert. Drive adoption of the Fin AI agent, collaborate with Sales, Success, and Product, and code side-by-side to complete customer projects. Help shape product direction by influencing roadmap decisions and codifying best practices from real-world engagements as Fin scales across complex environments.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Drive adoption of Fin by helping prospects unlock Intercom AI capabilities to automate and scale support operations.
•Embed with strategic customers to understand business challenges and technical requirements, translating insight into successful outcomes.
•Code side-by-side with customers’ technical teams to drive projects through to completion.
•Collaborate with Sales, Success, and Product to ensure seamless customer experiences and actionable product feedback.
•Codify best practices from customer engagements to help scale the Forward Deployed Software Engineering function.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityPaid LeaveParental Leave401kBicycle Storage

Key Requirements

•Experience building and shipping a SaaS product with real-world usage.
•Strong interest in AI/ML, with the ability to understand novel problems, capabilities, and system trade-offs.
•Strong coding skills with deep knowledge of at least one high-level programming language (e.g., JavaScript, Python, Ruby).
•Ability to prototype and ship software quickly while maintaining quality and aligning to business outcomes.
•Proficiency using and writing REST APIs to integrate systems effectively.

Experience:SaaSAI/ML

Skills:Cross-functional collaborationCommunicationOwnershipProblem-solving

Languages:English

Tech Stack:JavaScriptPythonRubyREST APIsAI/MLClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 day ago

Senior Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Drive adoption of Fin by helping prospects unlock Intercom AI capabilities to automate and scale support operations.
•Embed with strategic customers to understand business challenges and technical requirements, translating insight into successful outcomes.
•Code side-by-side with customers’ technical teams to drive projects through to completion.
•Collaborate with Sales, Success, and Product to ensure seamless customer experiences and actionable product feedback.
•Codify best practices from customer engagements to help scale the Forward Deployed Software Engineering function.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityPaid LeaveParental Leave401kBicycle Storage

Key Requirements

•Experience building and shipping a SaaS product with real-world usage.
•Strong interest in AI/ML, with the ability to understand novel problems, capabilities, and system trade-offs.
•Strong coding skills with deep knowledge of at least one high-level programming language (e.g., JavaScript, Python, Ruby).
•Ability to prototype and ship software quickly while maintaining quality and aligning to business outcomes.
•Proficiency using and writing REST APIs to integrate systems effectively.

Experience:SaaSAI/ML

Skills:Cross-functional collaborationCommunicationOwnershipProblem-solving

Languages:English

Tech Stack:JavaScriptPythonRubyREST APIsAI/MLClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn