Remote Client Success & Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver friendly, customer-focused remote support by responding to client inquiries via email, chat, and phone, assisting with account questions and service requests, and resolving issues to maintain high satisfaction. You’ll document interactions in CRM systems, collaborate with internal teams to handle escalations, and follow up to ensure successful resolution. This role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced remote environment with comprehensive training provided.

Location: Redmond

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Respond promptly to customer inquiries via email, chat, and phone with professionalism and empathy.
•Assist clients with account questions, product information, and service-related requests.
•Resolve customer issues efficiently while maintaining high customer satisfaction.
•Accurately document customer interactions and update CRM records.
•Collaborate with internal teams to resolve escalated concerns and follow up to ensure successful issue resolution.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid HolidaysRemote Work

Key Requirements

•High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, Customer Service, or related field preferred.
•Excellent verbal, written, and interpersonal communication skills.
•Strong customer service, active listening, and conflict-resolution abilities.
•Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn new software.
•Ability to multitask, prioritize workload, and manage time effectively in a remote environment.

Education:High School in Business, Communications, Customer Service, or a related field

Skills:CommunicationActive listeningConflict-resolutionProblem-solvingTime management

Tech Stack:Microsoft Office SuiteWordExcelOutlookCRMSalesforceHubSpotZendeskFreshdeskEmailChatPhoneLive chatTicketing systems

Company Brief

Qureos

Website

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Qureos

4 days ago

Remote Client Success & Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Respond promptly to customer inquiries via email, chat, and phone with professionalism and empathy.
•Assist clients with account questions, product information, and service-related requests.
•Resolve customer issues efficiently while maintaining high customer satisfaction.
•Accurately document customer interactions and update CRM records.
•Collaborate with internal teams to resolve escalated concerns and follow up to ensure successful issue resolution.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid HolidaysRemote Work

Key Requirements

•High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, Customer Service, or related field preferred.
•Excellent verbal, written, and interpersonal communication skills.
•Strong customer service, active listening, and conflict-resolution abilities.
•Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn new software.
•Ability to multitask, prioritize workload, and manage time effectively in a remote environment.

Education:High School in Business, Communications, Customer Service, or a related field

Skills:CommunicationActive listeningConflict-resolutionProblem-solvingTime management

Tech Stack:Microsoft Office SuiteWordExcelOutlookCRMSalesforceHubSpotZendeskFreshdeskEmailChatPhoneLive chatTicketing systems

Company Brief

Qureos

Website