BPO Customer Care Associate

Handle routine customer questions and issues while resolving more complex cases by applying experience and knowledge. Ensure accurate, timely completion of transactions to meet client SLAs, including identifying and fixing problems with nonstandard pending transactions. Support SOP and process transitions, take escalated calls from providers, and collaborate with customers and first-line management to deliver key milestones. Typically needs 1–3 years of relevant experience and strong communication and computer skills.