Partner SE Deployment Manager

Glean
San Francisco, Mountain View
Workplace: HybridFull timeUSD 209,000 - 300,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Cross-functional communication","Stakeholder influence","Process design","Data-informed decision-making","Hands-on leadership"]

Build and operationalize the partner services operating model so qualified partners can deliver successful customer outcomes with Glean. Design engagement paths, governance, quality controls, escalation mechanisms, and reusable playbooks. Establish a maturity path from preparation to guided delivery to independent customer delivery, working hands-on with partners and customer-facing teams to develop delivery capability and improve measures tied to adoption and outcomes.

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Glean
Glean
3 days ago

Partner SE Deployment Manager

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Last checked: 19 minutes agoStatus: Live

Job Summary

Build and operationalize the partner services operating model so qualified partners can deliver successful customer outcomes with Glean. Design engagement paths, governance, quality controls, escalation mechanisms, and reusable playbooks. Establish a maturity path from preparation to guided delivery to independent customer delivery, working hands-on with partners and customer-facing teams to develop delivery capability and improve measures tied to adoption and outcomes.
Location: San Francisco, Mountain View
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Build the partner services operating model, including engagement paths, roles and responsibilities, governance, quality controls, escalation mechanisms, and feedback loops.
  • •Establish a partner maturity path from initial preparation to guided delivery and independent customer delivery.
  • •Work with partners and customer-facing teams to develop delivery capability through real engagements, enablement, coaching, and reusable playbooks.
  • •Define accountability sharing across implementation, adoption, outcomes, and ongoing support between Glean, partners, and customers.
  • •Create measures for partner participation, delivery quality, and customer outcomes, and use them to guide investment and improvement while representing field needs in partner tooling and support processes.
Travel: Medium travel

Pay and Benefits

Salary: USD 209,000 - 300,000 annually
Schedule:4-Day Week
Perks:Health InsuranceVisionDental401kLearning BudgetWellness Stipend

Key Requirements

  • •Experience building or scaling a professional services, consulting, delivery, or partner-led services practice in an enterprise SaaS, technology, or consulting environment.
  • •Experience managing services operations such as delivery quality, capacity, utilization, profitability, governance, or escalations.
  • •A track record of creating lightweight, repeatable processes and operating mechanisms in a fast-growing or ambiguous environment.
  • •Experience developing partner or delivery-team capability through customer work, coaching, enablement, or structured readiness programs.
  • •Strong technical credibility across enterprise applications, integrations, cloud platforms, APIs, or AI solutions, with the judgment to evaluate risk and guide escalations.
Skills:Cross-functional communicationStakeholder influenceProcess designData-informed decision-makingHands-on leadership
Tech Stack:APIsLLMsEnterprise SaaS connectorsEnterprise applicationsIntegrationsCloud platformsMicrosoft TeamsZoomServiceNowZendeskGitHub

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn