Patient Engagement Specialist (100% Remote)

Vori Health
Nashville
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Active listening","Empathy","Relationship building","Communication","Organization"]

Serve as the first point of contact for eligible members, using phone and email outreach to enroll patients into a virtual musculoskeletal care program. Respond to inbound inquiries, build trusting relationships through active listening and empathy, and explain program benefits clearly. Triage member needs, obtain consent, conduct enrollment surveys, and escalate urgent issues to clinical care teams while partnering with customer service, marketing, operations, and growth to improve the member experience.

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FursaFursa
Vori Health
Vori Health
2 days ago

Patient Engagement Specialist (100% Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the first point of contact for eligible members, using phone and email outreach to enroll patients into a virtual musculoskeletal care program. Respond to inbound inquiries, build trusting relationships through active listening and empathy, and explain program benefits clearly. Triage member needs, obtain consent, conduct enrollment surveys, and escalate urgent issues to clinical care teams while partnering with customer service, marketing, operations, and growth to improve the member experience.
Location: Nashville
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Reach out to 50-75 eligible members daily to inform them about services and support their enrollment journey.
  • •Respond to inbound inquiries via phone or email in response to marketing/outreach campaigns.
  • •Convert prospective patients into active member/patients by explaining program benefits clearly to members and support networks.
  • •Provide inbound telephonic support, triage needs, and connect members to care teams for clinical support and care coordination as needed.
  • •Obtain consent, conduct enrollment surveys, identify and escalate urgent member needs, and complete training to stay current on systems and documentation.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental LeaveLearning BudgetEquity

Key Requirements

  • •2-5 years of experience in a healthcare client success/customer-facing care-delivery role, an enrollment advisor role exceeding target, or a highly consultative sales role.
  • •Experience using Zendesk or a similar customer management platform.
  • •Proficiency in Microsoft Office Suite, specifically Excel.
  • •Proven record of providing exceptional customer experiences with a member-first, empathetic approach.
  • •Ability to juggle multiple tasks and communicate effectively (verbal and written) in a fast-paced environment.
Experience:2-5 yearsHealthcare
Skills:Active listeningEmpathyRelationship buildingCommunicationOrganization
Languages:EnglishSpanish
Tech Stack:ZendeskMicrosoft ExcelMicrosoft Office SuiteGoogle SuiteSlackElectronic health recordsVideo chatting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vori Health
Provides virtual musculoskeletal care, combining orthopedic, physical therapy, and pain management services. The company helps patients access coordinated treatment for back, neck, joint, and muscle conditions through a digital-first care model.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Nashville, United States
Founded: 2020
WebsiteLinkedIn