Customer Service - Associate II

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Problem-solving"]

Process merchant account boarding requests accurately within defined SLAs, and perform updates and maintenance on existing merchant accounts. Validate and input data from boarding templates, coordinating with internal teams to resolve discrepancies and ensure smooth onboarding. Maintain documentation and audit trails, support backend setup for large client implementations, and ensure compliance with internal controls and regulatory requirements while proactively escalating and driving issues to resolution.

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FursaFursa
Fiserv
Fiserv
10 hours ago

Customer Service - Associate II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Process merchant account boarding requests accurately within defined SLAs, and perform updates and maintenance on existing merchant accounts. Validate and input data from boarding templates, coordinating with internal teams to resolve discrepancies and ensure smooth onboarding. Maintain documentation and audit trails, support backend setup for large client implementations, and ensure compliance with internal controls and regulatory requirements while proactively escalating and driving issues to resolution.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process merchant account boarding requests with accuracy and adherence to defined SLAs.
  • •Perform updates and maintenance on existing merchant accounts based on client requests or internal triggers.
  • •Validate and input data from boarding templates, ensuring completeness and correctness.
  • •Coordinate with internal teams to resolve discrepancies and maintain smooth onboarding, documentation, and audit trails.
  • •Support large-scale client implementations with backend setup tasks, ensuring compliance and proactively escalating issues.

Key Requirements

  • •Flexible to work any shift starting between 7:00 AM IST and 8:00 PM IST.
  • •Accurately process merchant account boarding requests while adhering to defined SLAs.
  • •Validate and input data from boarding templates with completeness and correctness.
  • •Coordinate with internal teams to resolve discrepancies and ensure smooth onboarding.
  • •Follow internal controls and regulatory requirements, escalating issues proactively to resolution.
Skills:Attention to detailProblem-solving

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn