Product Support Manager H145 (m/w/d)

Airbus
Germany
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Customer orientation","Teamwork","Proactive","Goal-oriented","Independent work"]

Serve as the technical point of contact for the EC135 or H145 for Airbus Helicopters’ worldwide customers. Handle technical inquiries to support safe and efficient flight operations, participate in customer technical meetings, and analyze recurring technical problems to drive improvements. Manage customer complaints, quality issues, and operational incidents, including AOG and warranty situations in close collaboration with customers and internal teams (logistics, engineering, MRO, and more).

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FursaFursa
Airbus
Airbus
1 day ago

Product Support Manager H145 (m/w/d)

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the technical point of contact for the EC135 or H145 for Airbus Helicopters’ worldwide customers. Handle technical inquiries to support safe and efficient flight operations, participate in customer technical meetings, and analyze recurring technical problems to drive improvements. Manage customer complaints, quality issues, and operational incidents, including AOG and warranty situations in close collaboration with customers and internal teams (logistics, engineering, MRO, and more).
Location: Germany
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community

Key Responsibilities

  • •Actively process and answer technical requests for the EC135 or H145 to ensure safe and efficient flight operations
  • •Prepare for and participate in technical customer meetings
  • •Collect and analyze technical problems to create proposals for the Product Improvement Plan and define Technical Top Irritants
  • •Coordinate technical support via internal interfaces (e.g., logistics, warranty, offers, sales, TechData, engineering, quality, MRO, PSO, Technical Representatives)
  • •Handle customer complaints and quality issues, and manage operational incidents including AOG and warranty situations with rapid, proactive resolution of technical-logistical topics

Pay and Benefits

Perks:Paid LeavePensionEquityGym MembershipTravel AllowanceMeal Allowance

Key Requirements

  • •Relevant at least 3-year technical vocational training with further training as Meister/Techniker (m/w/d) or a completed technical degree
  • •Multi-year experience with H135/H145 in customer support is desired
  • •Good knowledge of MS Office, Google Suite, and SAP (preferred)
  • •High customer orientation and experience working with customers
  • •Fluent German and English skills; French is desirable
Experience:AviationHelicoptersCustomer support
Skills:Customer orientationTeamworkProactiveGoal-orientedIndependent work
Languages:GermanEnglishFrench
Tech Stack:MS OfficeGoogle SuiteSAP

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn