TikTok Shop - Agency Operation Manager - LATAM

TikTok
São Paulo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Business acumen","Stakeholder management","Negotiation","Communication","Analytical thinking"]

Lead TikTok Shop’s LATAM agency operations by building and executing the agency ecosystem strategy, onboarding high-potential partners, and creating incentive models and operational standards. Drive agency performance using data-driven frameworks, portfolio reviews, and targeted improvement plans. Collaborate across category, marketing, traffic operations, and product teams to ensure partners have the resources they need, while identifying new ecosystem opportunities through pilots and industry events.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Agency Operation Manager - LATAM

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead TikTok Shop’s LATAM agency operations by building and executing the agency ecosystem strategy, onboarding high-potential partners, and creating incentive models and operational standards. Drive agency performance using data-driven frameworks, portfolio reviews, and targeted improvement plans. Collaborate across category, marketing, traffic operations, and product teams to ensure partners have the resources they need, while identifying new ecosystem opportunities through pilots and industry events.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Develop and execute the overall agency ecosystem strategy, including onboarding creator agencies and seller ecommerce solution providers aligned to growth targets and category priorities.
  • •Design and implement data-driven performance frameworks to measure agency contribution, efficiency, and seller success; review portfolios and address performance bottlenecks.
  • •Partner cross-functionally with category teams, marketing, traffic operations, and products to equip agencies with the resources, tools, and policies to succeed.
  • •Identify emerging opportunities in the e-commerce ecosystem and lead pilot programs with select agencies before scaling.
  • •Represent the platform in key agency and industry events to strengthen market positioning.

Key Requirements

  • •Bachelor’s degree or above in Business, Marketing, E-commerce, or related fields.
  • •3+ years of experience in e-commerce, digital marketing, agency management, or related fields, with measurable business outcomes.
  • •Strong business acumen to translate data insights into actionable growth strategies.
  • •Exceptional stakeholder management, negotiation, and communication skills.
  • •Fluency in English reading and writing; excellent Portuguese reading and writing communication skills.
Experience:3+ yearsE-commerceDigital marketingAgency managementSocial commerceContent marketing
Education:Bachelor's in Business, Marketing, E-commerce, or related fields
Skills:Business acumenStakeholder managementNegotiationCommunicationAnalytical thinking
Languages:EnglishPortuguese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn