Sr CX Prog Mgt Professional(m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Design thinking","Journey mapping","Customer-centric design","Governance","Accountability","Program management"]

Lead large-scale, cross-functional customer experience transformation programs, designing and launching CX operating models across the enterprise. Align people, processes, technology, governance, and decision-making frameworks to translate strategy into scalable execution. Drive end-to-end service model redesign, using Voice of Customer insights and design-thinking methods to improve CX and operational KPIs (e.g., FPY, CES, CSAT, CCR). Work hybrid out of Bucharest and report to the Director CX Program Management.

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Honeywell
Honeywell
3 days ago

Sr CX Prog Mgt Professional(m/f/d)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead large-scale, cross-functional customer experience transformation programs, designing and launching CX operating models across the enterprise. Align people, processes, technology, governance, and decision-making frameworks to translate strategy into scalable execution. Drive end-to-end service model redesign, using Voice of Customer insights and design-thinking methods to improve CX and operational KPIs (e.g., FPY, CES, CSAT, CCR). Work hybrid out of Bucharest and report to the Director CX Program Management.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead complex, multi-workstream CX transformation programs across regions and functions.
  • •Define program scope, objectives, milestones, dependencies, and success measures.
  • •Establish governance frameworks to ensure effective execution and accountability.
  • •Redesign end-to-end CX service models, processes, and workflows across Customer Service and Technical Support.
  • •Drive step-change improvements using VOC insights and adoption of new CX operating models, including monitoring CX KPIs and Closed Loop effectiveness.

Pay and Benefits

Perks:Paid LeaveMeal VouchersHealth InsuranceLife InsurancePensionAnnual BonusLearning Budget

Key Requirements

  • •Bachelor’s degree in Business, Engineering, Operations, or a related field.
  • •Significant experience in Customer Experience, Customer Service, or related domains.
  • •Proven experience leading large-scale transformation programs across cross-functional environments.
  • •Strong background in program and portfolio management and CX transformation/end-to-end process redesign.
  • •Advanced knowledge of design thinking, journey mapping, and customer-centric design, including Lean Six Sigma expertise and familiarity with CX metrics.
Experience:Customer experienceCustomer serviceTransformationLean Six Sigma
Education:Bachelor's
Skills:Design thinkingJourney mappingCustomer-centric designGovernanceAccountabilityProgram management
Languages:English
Tech Stack:CRMSAP

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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