Service Manager, Premium Guest Services Guest Experience - ORD (Chicago, IL, US)

American Airlines Group
Chicago
Workplace: OnsiteFull timeUSD 71,000 - 100,000Function: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Multitasking","Independent work"]

Lead service delivery for multiple airport lounge operations and the elite guest services portfolio within the Customer Planning Team. Based at ORD with oversight of STL, you’ll oversee third-party food, beverage, and housekeeping operations, manage budgets, ensure preventive maintenance and compliance, and support construction/refurbishment planning. You’ll hire, train, coach, and mentor teams to drive a premium guest experience, partner with airport authorities and vendors, and ensure audit and regulatory adherence.

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American Airlines Group
American Airlines Group
2 days ago

Service Manager, Premium Guest Services Guest Experience - ORD (Chicago, IL, US)

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Job Summary

Lead service delivery for multiple airport lounge operations and the elite guest services portfolio within the Customer Planning Team. Based at ORD with oversight of STL, you’ll oversee third-party food, beverage, and housekeeping operations, manage budgets, ensure preventive maintenance and compliance, and support construction/refurbishment planning. You’ll hire, train, coach, and mentor teams to drive a premium guest experience, partner with airport authorities and vendors, and ensure audit and regulatory adherence.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee large-scale food, beverage, and housekeeping operations through third-party partnerships
  • •Ensure preventive maintenance and repairs for lounges and other company assets
  • •Manage department operating budgets to meet financial targets and maximize performance
  • •Assist in planning and coordinating construction and refurbishment projects
  • •Hire, train, coach, and counsel employees while guiding managers and ensuring productivity and compliance

Pay and Benefits

Salary: USD 71,000 - 100,000
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High School diploma or GED equivalency
  • •5 years of face-to-face customer service experience
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • •Ability to build and lead teams
  • •Ability to multitask and work independently to an effective result
Experience:Customer service
Education:Bachelor's in relevant field
Skills:LeadershipMultitaskingIndependent work
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn