Customer Success Manager

dLocal
Montevideo, Brazil, Colombia, Spain, Africa, Cape Town, Chile, China, Mumbai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Listening","Problem-solving","Multitask","Team spirit","Proactive"]

The Customer Success Manager will build and nurture relationships with our clients, guiding them to maximize value from our payments platform. You’ll work in a hybrid Montevideo environment, collaborate with cross-functional teams, and leverage analytics to ensure customer success goals are met, with travel as needed.

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FursaFursa
dLocal
dLocal
1 year ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

The Customer Success Manager will build and nurture relationships with our clients, guiding them to maximize value from our payments platform. You’ll work in a hybrid Montevideo environment, collaborate with cross-functional teams, and leverage analytics to ensure customer success goals are met, with travel as needed.
Location: Montevideo, Brazil, Colombia, Spain, Africa, Cape Town, Chile, China, Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and nurture long-term relationships with customers to understand their goals and expectations.
  • •Guide customers to maximize value from dLocal solutions through proactive consultative engagement.
  • •Collaborate with internal teams (sales, product, support) to ensure successful onboarding, adoption, and renewal.
  • •Monitor account health and usage analytics to identify at-risk customers and drive retention.
  • •Coordinate travel as needed to engage with customers or prospects in person when appropriate.
Travel: Low travel

Pay and Benefits

Perks:Learning BudgetLanguage ClassesRemote WorkSocial Budget

Key Requirements

  • • Fluent in written and verbal English.
  • • 1-2+ years of Customer Success experience (B2B preferred).
  • • Advanced analytical skills with Excel/Looker/SQL.
  • • Experience in payments is a huge advantage.
  • • Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
Experience:1+ yearsFintechPayments
Skills:CommunicationListeningProblem-solvingMultitaskTeam spiritProactive
Languages:EnglishSpanishPortuguese
Tech Stack:ExcelLookerSQL

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn