Customer Service/Support Specialist I

CAE
Santiago
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Customer service orientation","Communication","Organizational skills","Problem-solving","Teamwork"]

Deliver exceptional customer service and administrative support to ensure efficient training center operations. Serve as a primary point of contact for clients, instructors, and visitors—coordinating access, classroom reservations, events, and handling calls and inquiries. Support operational contingencies, perform facility walk-throughs, and manage customer feedback surveys in Qualtrics with monthly reporting and continuous improvement recommendations.

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FursaFursa
CAE
CAE
4 days ago

Customer Service/Support Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver exceptional customer service and administrative support to ensure efficient training center operations. Serve as a primary point of contact for clients, instructors, and visitors—coordinating access, classroom reservations, events, and handling calls and inquiries. Support operational contingencies, perform facility walk-throughs, and manage customer feedback surveys in Qualtrics with monthly reporting and continuous improvement recommendations.
Location: Santiago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome clients, visitors, and stakeholders and provide professional, positive customer experience.
  • •Coordinate client access, classroom reservations, and on-site activities; handle calls, emails, and inquiries with timely resolution and escalation when appropriate.
  • •Support simulator operational contingencies by reporting failures, schedule disruptions, cancellations, and coordinating communications with stakeholders.
  • •Manage customer satisfaction surveys and reporting through Qualtrics; analyze results and prepare monthly presentations with improvement recommendations.
  • •Coordinate administrative and logistics support including travel arrangements, inventory and vendor coordination, document preparation, and meeting room/event logistics.
Travel: Low travel

Key Requirements

  • •Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field preferred.
  • •Previous experience in customer service, administrative support, office coordination, or a related role.
  • •Experience working in a fast-paced, customer-focused environment is preferred.
  • •Native or fluent Spanish.
  • •Intermediate to advanced English proficiency (written and spoken).
Education:Certification / Diploma
Skills:Customer service orientationCommunicationOrganizational skillsProblem-solvingTeamwork
Languages:SpanishEnglish
Tech Stack:Microsoft OfficeQualtrics

Company Brief

CAE
Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.
Industry: Aviation Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1947
WebsiteLinkedIn