Amadeus

3 weeks ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide second-line technical support for a set of assigned hospitality products/solutions, investigating and resolving Level 2 incidents from both customer inquiries and internal sources. Document issues clearly for Development and internal teams, troubleshoot complex cases, and maintain SLA/SLO knowledge metrics. Escalate unresolved problems to R&D or Operations, participate in on-call rotation, and represent customers during major incident management and communications.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve Level 2 incidents from customer inquiries and internal resources.
•Document customer-related issues in clear narrative form for Development and internal teams.
•Troubleshoot the most complex customer issues escalated to Level 2 Support and create concise resolution documentation.
•Coach and knowledge-share with Customer Support and Technical Support teams while maintaining SLA/SLO metrics and contributing to compliance.
•Escalate unresolved issues to Amadeus R&D or Operations and participate in on-call rotation and major incident management communications.

Key Requirements

•3-5 years demonstrated experience in a Level 2 Technical Support/IT environment (or equivalent) with problem solving and quality focus.
•Tertiary qualifications (or equivalent) in a relevant discipline.
•Hospitality industry knowledge.
•Strong customer service and problem-solving skills with clear time management and team-building ability.
•Strong verbal and written communication skills with analytical thinking and the ability to work independently and in a team.

Experience:3-5 yearsHospitalityTechnical supportIT support

Skills:Customer serviceProblem-solvingTime managementTeam buildingCommunicationAnalytical thinking

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

3 weeks ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve Level 2 incidents from customer inquiries and internal resources.
•Document customer-related issues in clear narrative form for Development and internal teams.
•Troubleshoot the most complex customer issues escalated to Level 2 Support and create concise resolution documentation.
•Coach and knowledge-share with Customer Support and Technical Support teams while maintaining SLA/SLO metrics and contributing to compliance.
•Escalate unresolved issues to Amadeus R&D or Operations and participate in on-call rotation and major incident management communications.

Key Requirements

•3-5 years demonstrated experience in a Level 2 Technical Support/IT environment (or equivalent) with problem solving and quality focus.
•Tertiary qualifications (or equivalent) in a relevant discipline.
•Hospitality industry knowledge.
•Strong customer service and problem-solving skills with clear time management and team-building ability.
•Strong verbal and written communication skills with analytical thinking and the ability to work independently and in a team.

Experience:3-5 yearsHospitalityTechnical supportIT support

Skills:Customer serviceProblem-solvingTime managementTeam buildingCommunicationAnalytical thinking

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn