Customer Service Manager, Control Center (Philadelphia, PA, US)

Lead the airport Customer Experience Control Center team to ensure a safe, reliable, high-performing operation and an elevated customer experience. Coach and mentor frontline team members, support them with tools and mechanisms to deliver superior service, and foster mutual respect and trust. Collaborate across departments and agencies to meet corporate/local scorecard metrics, while maintaining compliance with DOT, FAA, and other regulations. Work rotating shifts and may require extra hours for operational needs.