Mark43

2 weeks ago

Junior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Join a UK support organization focused on mission-critical public safety systems. As an engineering-focused support engineer, you’ll be the first point of contact for customer requests, triage and reproduce issues, and investigate problems across frontend, APIs/backend, and SQL-based data. You’ll write and run SQL, debug using logs and internal tools, collaborate on root-cause analysis, and help improve production systems and customer outcomes.

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Be the first point of contact for customer support via phone, ticketing system, and email.
•Triage and manage support tickets by assessing severity/priority and reproducing issues.
•Communicate status and next steps clearly with customers.
•Investigate and resolve technical issues across frontend bugs, API/backend problems, and SQL-based data issues.
•Write and execute SQL queries, debug using logs/internal tools, create small scripts/fixes, and collaborate with engineering teams on escalation and root-cause analysis.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeavePensionGym MembershipHome OfficeLearning BudgetPaid Sabbatical

Key Requirements

•Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline.
•Strong foundational knowledge of JavaScript or TypeScript.
•Solid knowledge of SQL and relational databases, plus basic web concepts (APIs, HTTP, frontend/backend).
•Ability to troubleshoot problems logically, learn new systems quickly, and communicate professionally.
•Willingness to work in a structured onboarding/training program and support 24×7 operations (shift-based coverage as needed).

Experience:SaaSPublic safetyCustomer support

Education:Bachelor's in Computer Science or Software Engineering (or related technical discipline)

Skills:Problem-solvingAnalytical thinkingClear communicationAttention to detailOwnership

Languages:English

Tech Stack:JavaScriptTypeScriptSQLAPIsHTTPJSONRESTGitLoggingMonitoring toolsClaude Code EnterpriseChatGPT EnterpriseSpring Health

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Security vettingBackground checks

Company Brief

Mark43

Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Mark43

2 weeks ago

Junior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Be the first point of contact for customer support via phone, ticketing system, and email.
•Triage and manage support tickets by assessing severity/priority and reproducing issues.
•Communicate status and next steps clearly with customers.
•Investigate and resolve technical issues across frontend bugs, API/backend problems, and SQL-based data issues.
•Write and execute SQL queries, debug using logs/internal tools, create small scripts/fixes, and collaborate with engineering teams on escalation and root-cause analysis.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeavePensionGym MembershipHome OfficeLearning BudgetPaid Sabbatical

Key Requirements

•Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline.
•Strong foundational knowledge of JavaScript or TypeScript.
•Solid knowledge of SQL and relational databases, plus basic web concepts (APIs, HTTP, frontend/backend).
•Ability to troubleshoot problems logically, learn new systems quickly, and communicate professionally.
•Willingness to work in a structured onboarding/training program and support 24×7 operations (shift-based coverage as needed).

Experience:SaaSPublic safetyCustomer support

Education:Bachelor's in Computer Science or Software Engineering (or related technical discipline)

Skills:Problem-solvingAnalytical thinkingClear communicationAttention to detailOwnership

Languages:English

Tech Stack:JavaScriptTypeScriptSQLAPIsHTTPJSONRESTGitLoggingMonitoring toolsClaude Code EnterpriseChatGPT EnterpriseSpring Health

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Security vettingBackground checks

Company Brief

Mark43

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn