Junior Support Engineer

Mark43
Manchester
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Clear communication","Attention to detail","Ownership"]

Join a UK support organization focused on mission-critical public safety systems. As an engineering-focused support engineer, you’ll be the first point of contact for customer requests, triage and reproduce issues, and investigate problems across frontend, APIs/backend, and SQL-based data. You’ll write and run SQL, debug using logs and internal tools, collaborate on root-cause analysis, and help improve production systems and customer outcomes.

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FursaFursa
Mark43
Mark43
1 month ago

Junior Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Join a UK support organization focused on mission-critical public safety systems. As an engineering-focused support engineer, you’ll be the first point of contact for customer requests, triage and reproduce issues, and investigate problems across frontend, APIs/backend, and SQL-based data. You’ll write and run SQL, debug using logs and internal tools, collaborate on root-cause analysis, and help improve production systems and customer outcomes.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customer support via phone, ticketing system, and email.
  • •Triage and manage support tickets by assessing severity/priority and reproducing issues.
  • •Communicate status and next steps clearly with customers.
  • •Investigate and resolve technical issues across frontend bugs, API/backend problems, and SQL-based data issues.
  • •Write and execute SQL queries, debug using logs/internal tools, create small scripts/fixes, and collaborate with engineering teams on escalation and root-cause analysis.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeavePensionGym MembershipHome OfficeLearning BudgetPaid Sabbatical

Key Requirements

  • •Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline.
  • •Strong foundational knowledge of JavaScript or TypeScript.
  • •Solid knowledge of SQL and relational databases, plus basic web concepts (APIs, HTTP, frontend/backend).
  • •Ability to troubleshoot problems logically, learn new systems quickly, and communicate professionally.
  • •Willingness to work in a structured onboarding/training program and support 24×7 operations (shift-based coverage as needed).
Experience:SaaSPublic safetyCustomer support
Education:Bachelor's in Computer Science or Software Engineering (or related technical discipline)
Skills:Problem-solvingAnalytical thinkingClear communicationAttention to detailOwnership
Languages:English
Tech Stack:JavaScriptTypeScriptSQLAPIsHTTPJSONRESTGitLoggingMonitoring toolsClaude Code EnterpriseChatGPT EnterpriseSpring Health

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Security vettingBackground checks

Company Brief

Mark43
Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn