Al Futtaim Group

3 months ago

Guest Relations Officer | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Guest-facing hospitality role in a premium automotive showroom. You’ll welcome visitors, capture lead data, manage showroom presentation, coordinate with sales, and ensure a branded, high-quality customer experience aligned with OEM standards and showroom campaigns.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Welcome all walk-in customers professionally, identify their needs, and direct them to the appropriate Sales Executive promptly
•Provide a premium hospitality experience including refreshments, lounge management, and VIP guest prioritization
•Maintain high standards of personal presentation and customer interaction aligned with OEM brand guidelines
•Capture complete and accurate customer information including contact details, preferences, and visit purpose in the CRM / DMS system
•Coordinate with Marketing and Sales teams to ensure showroom readiness for campaigns, promotions, and events

Key Requirements

•Diploma or Bachelor’s Degree in Hospitality, Business Administration, Marketing, or a related field
•1-2 years of experience in front-of-house, hospitality, premium retail, aviation, or customer experience
•Previous experience in an automotive showroom or dealership environment is an advantage
•Proficiency in CRM and Dealer Management Systems (DMS) for guest registration and lead tracking
•Strong communication and customer service skills

Experience:1-2 yearsHospitalityPremium retailAutomotive

Education:Bachelor's

Skills:CommunicationCustomer serviceTeamworkMultitaskingAttention to detail

Languages:English

Tech Stack:CRMDMSMicrosoft Office

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 months ago

Guest Relations Officer | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Welcome all walk-in customers professionally, identify their needs, and direct them to the appropriate Sales Executive promptly
•Provide a premium hospitality experience including refreshments, lounge management, and VIP guest prioritization
•Maintain high standards of personal presentation and customer interaction aligned with OEM brand guidelines
•Capture complete and accurate customer information including contact details, preferences, and visit purpose in the CRM / DMS system
•Coordinate with Marketing and Sales teams to ensure showroom readiness for campaigns, promotions, and events

Key Requirements

•Diploma or Bachelor’s Degree in Hospitality, Business Administration, Marketing, or a related field
•1-2 years of experience in front-of-house, hospitality, premium retail, aviation, or customer experience
•Previous experience in an automotive showroom or dealership environment is an advantage
•Proficiency in CRM and Dealer Management Systems (DMS) for guest registration and lead tracking
•Strong communication and customer service skills

Experience:1-2 yearsHospitalityPremium retailAutomotive

Education:Bachelor's

Skills:CommunicationCustomer serviceTeamworkMultitaskingAttention to detail

Languages:English

Tech Stack:CRMDMSMicrosoft Office

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor