Operations Strategy Lead

Delivery Hero
Barcelona
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Ownership","Stakeholder management","Analytical problem-solving","Decision-making","Communication"]

Own rider business performance across 20+ markets, creating a 360° view of KPIs and driving decisions that improve cost, service quality, budget delivery, and ROI. Act as the senior challenger to Operations and Finance leaders, identify highest-value risks and opportunities, lead end-to-end ownership of material deviations, and shape best-estimate, budgeting, and planning narratives. Raise controlling standards and partner closely with analytics and FP&A stakeholders.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Operations Strategy Lead

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Job Summary

Own rider business performance across 20+ markets, creating a 360° view of KPIs and driving decisions that improve cost, service quality, budget delivery, and ROI. Act as the senior challenger to Operations and Finance leaders, identify highest-value risks and opportunities, lead end-to-end ownership of material deviations, and shape best-estimate, budgeting, and planning narratives. Raise controlling standards and partner closely with analytics and FP&A stakeholders.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Own rider business performance across 20+ markets, challenging targets, deviations, and recovery plans without formal authority and stepping in when issues become material or cross-market.
  • •Maintain a 360° KPI view across cost, cost per order, budget delivery, utilization, delivery times, reassignments, supply health, and rider experience.
  • •Identify and prioritize highest-value risks and opportunities using experiments, competitor benchmarks, and market trends, deciding where analytical effort is applied with ROI in mind.
  • •Lead end-to-end ownership of material deviations (root cause, accountable owner, recovery plan, and follow-through through closure) so nothing material first appears at month close.
  • •Drive business narrative through best estimate, budget, and annual planning cycles, serving as a single reference point for FP&A/Finance leadership and influencing additional investment when justified.

Key Requirements

  • •4–7+ years in Business Performance, Controlling, Strategy & Operations, FP&A, Consulting, Marketplace, or Operations, with accountability for a budget, cost line, or market portfolio.
  • •Demonstrated ownership mindset while operating comfortably without direct reports.
  • •Track record of challenging and influencing senior stakeholders and driving changes.
  • •Strong analytical problem solving, including decomposing issues and interrogating models.
  • •Advanced Excel / Google Sheets, high comfort with complex data, and fluent English with clear, direct communication.
Experience:MarketplacesGig-economyLogisticsQuick-commerceHigh-growthMulti-market
Skills:OwnershipStakeholder managementAnalytical problem-solvingDecision-makingCommunication
Languages:English
Tech Stack:ExcelGoogle SheetsSQLLookerBI toolsAI tools

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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