Customer Service Representative

Qureos
Phoenix
Workplace: OnsiteFull timeUSD 34 - 37 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Organizational skills","Attention to detail"]

Serve as the first point of contact for customers, handling a high volume of enquiries by phone, email, and online channels. Provide product and order support, troubleshoot technical issues, and resolve problems by identifying causes and coordinating corrections. Maintain accurate CRM records, collaborate with sales and technical teams, and stay current on product knowledge and customer feedback to improve service and processes.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling a high volume of enquiries by phone, email, and online channels. Provide product and order support, troubleshoot technical issues, and resolve problems by identifying causes and coordinating corrections. Maintain accurate CRM records, collaborate with sales and technical teams, and stay current on product knowledge and customer feedback to improve service and processes.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle a high volume of incoming customer enquiries by phone, email, and online platforms in a timely, professional manner.
  • •Provide accurate information about transmitters, receivers, and accessories and support product selection.
  • •Assist with order processing and troubleshoot technical issues.
  • •Resolve product or service problems by clarifying complaints, determining causes, and expediting corrections or adjustments.
  • •Maintain and update customer records in the CRM system and collaborate with sales and technical support teams.

Pay and Benefits

Salary: USD 34 - 37 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Proven experience in customer service, client support, or a similar role.
  • •Exceptional verbal and written communication with a professional, courteous phone manner.
  • •Strong problem-solving and ability to think critically under pressure.
  • •Excellent organisational skills and high attention to detail.
  • •Proficiency using CRM systems and the Microsoft Office Suite; technical aptitude or electronics/access control industry experience is desirable.
Experience:Access controlElectronics
Skills:CommunicationProblem-solvingCritical thinkingOrganizational skillsAttention to detail
Tech Stack:CRMMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn