信用卡客服中心顧客服務專員 / 副理

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["服務熱忱","良好溝通技巧","工作效率高","工作配合度高","抗壓性強"]

接聽信用卡客戶電話並處理一般查詢、資料維護與客戶挽留停卡需求，同時推廣信用卡辦卡/刷卡促銷活動。你將協助處理客戶抱怨並彙整回饋以促進改善，並在通話互動中主動銷售銀行相關產品、達成業績目標。必要時轉介房貸/保險/開戶等產品至其他銷售管道，配合輪班與機動調班。

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FursaFursa
HSBC
HSBC
1 day ago

信用卡客服中心顧客服務專員 / 副理

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

接聽信用卡客戶電話並處理一般查詢、資料維護與客戶挽留停卡需求，同時推廣信用卡辦卡/刷卡促銷活動。你將協助處理客戶抱怨並彙整回饋以促進改善，並在通話互動中主動銷售銀行相關產品、達成業績目標。必要時轉介房貸/保險/開戶等產品至其他銷售管道，配合輪班與機動調班。
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •接聽信用卡客戶電話，解決客戶問題並提供多元化服務
  • •處理信用卡客戶一般查詢、資料維護、慰留停卡客戶並推廣辦卡/刷卡促銷活動
  • •處理客戶抱怨並汲取客戶回饋以利改進
  • •透過電話互動主動銷售銀行相關產品並達成業績目標
  • •轉介房貸/保險/開戶等銀行產品給其他銷售管道以增加銷售機會

Key Requirements

  • •專科或大學以上畢業
  • •可接受輪班（含星期六、星期日）
  • •具備信用卡客服或其他客戶服務專員經驗
  • •有銷售經驗或有意願從事銷售
  • •具備基本英語聽/說溝通能力（流利英語更佳）
Education:Associate's
Skills:服務熱忱良好溝通技巧工作效率高工作配合度高抗壓性強
Languages:EnglishTaiwanese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn