International Onboarding Consultant

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Time management","Problem-solving","Active listening"]

Provide technical, adoption-focused customer onboarding for a portfolio of engagements, helping customers accelerate time to first value and deploy initial use cases on the Docusign platform. Lead onboarding from kickoff to completion by tailoring solutions to customer business objectives, optimizing workflows, tracking utilization targets, and mitigating risks. Partner with internal teams across Customer Success, Support, Sales, and Product Management while working with North America and Latam regions.

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FursaFursa
DocuSign
DocuSign
18 hours ago

International Onboarding Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide technical, adoption-focused customer onboarding for a portfolio of engagements, helping customers accelerate time to first value and deploy initial use cases on the Docusign platform. Lead onboarding from kickoff to completion by tailoring solutions to customer business objectives, optimizing workflows, tracking utilization targets, and mitigating risks. Partner with internal teams across Customer Success, Support, Sales, and Product Management while working with North America and Latam regions.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver a best-in-class onboarding experience that accelerates time to first value and provides best practices for customers to meet business needs.
  • •Drive onboarding engagements from kickoff to project completion, ensuring delivery within scope, on time, and to defined outcomes.
  • •Discover customer needs and tailor Docusign solutions to optimize use cases, workflows, and feature adoption.
  • •Complete customer-facing work via zoom calls, phone calls, and emails while tracking onboarding using a defined playbook and tools.
  • •Interact with cross-functional teams to resolve customer projects, stay current on product/platform changes, and mentor less experienced team members.

Key Requirements

  • •5+ years of customer service experience in the Software as a Service (SaaS) industry.
  • •Business-level proficiency in written and spoken English.
  • •Fluent or native speaker in Portuguese and Spanish.
  • •Experience in customer-facing advisory, support, or consulting delivery roles.
  • •Strong project coordination experience managing multiple projects and delivering within scope/on time.
Experience:SaaSSoftware as a service
Education:Bachelor's
Skills:CommunicationPresentationTime managementProblem-solvingActive listening
Languages:EnglishPortugueseSpanish
Tech Stack:SalesforceZoomDocusign

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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