Front Office Agent

Kempinski
Al Khobar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Multitasking"]

The Front Office Agent role handles check-in and check-out for hotel guests, ensuring Kempinski and LQA standards, while delivering a friendly, caring guest experience. You will register guests, process payments, promote hotel services, and coordinate with housekeeping to maintain smooth room status, contributing to high guest satisfaction and the first/last impression of the hotel.

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Kempinski
Kempinski
6 months ago

Front Office Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

The Front Office Agent role handles check-in and check-out for hotel guests, ensuring Kempinski and LQA standards, while delivering a friendly, caring guest experience. You will register guests, process payments, promote hotel services, and coordinate with housekeeping to maintain smooth room status, contributing to high guest satisfaction and the first/last impression of the hotel.
Location: Al Khobar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Check in arriving guests and check out departing guests in a friendly and caring manner according to Kempinski and LQA standards.
  • •Ensure that LQA results are above 85%.
  • •Register guests at check-in, assign rooms, accommodate special requests, and assist with registration cards; use suggestive selling to promote rooms and hotel services; verify payments and follow credit-checking procedures.
  • •Process guest check-out procedures, inquire about last-minute charges, receive payments, and settle guest accounts.
  • •Balance cash float and manage front office cashier transactions, including currency exchange, as per procedures.

Key Requirements

  • •Proficient in check-in/check-out procedures and registering guests in accordance with Kempinski standards.
  • •Ability to handle guest payments and follow established credit-checking procedures.
Experience:HospitalityHotel
Skills:Customer serviceCommunicationProblem-solvingAttention to detailMultitasking

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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