Senior Technical Customer Support Engineer

ClickHouse
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Empathy","Problem-solving","Self-driven"]

Join ClickHouse’s global Support Engineering team as a customer-facing technical engineer. You’ll triage and resolve cases through ticketing, chat, Slack, community channels, and calls, while helping with pre- and post-sales technical activities. Build and share solutions using ClickHouse Cloud and open-source, partner with engineering and Go-to-Market on POCs, and contribute to improving support processes and knowledge for users worldwide.

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FursaFursa
ClickHouse
ClickHouse
4 weeks ago

Senior Technical Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join ClickHouse’s global Support Engineering team as a customer-facing technical engineer. You’ll triage and resolve cases through ticketing, chat, Slack, community channels, and calls, while helping with pre- and post-sales technical activities. Build and share solutions using ClickHouse Cloud and open-source, partner with engineering and Go-to-Market on POCs, and contribute to improving support processes and knowledge for users worldwide.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community, and meetings.
  • •Develop solutions based on ClickHouse Cloud and ClickHouse open-source and share them via documentation, knowledge base, blogs, meetups, webinars, and training.
  • •Collaborate with global Support Services, Engineering, Go to Market, and Product Management to help define functionality required by users and customers.
  • •Provide first-line technical service, professional responses, and guidance within SLAs on technical cases across email, Slack, chat, and/or phone.
  • •Mentor and train colleagues while continuously improving support processes and suggesting enhancements to how Support operates.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •Technical depth in ClickHouse open-source or ClickHouse Cloud, including SQL databases, OLAP, cloud-native SaaS, or distributed systems.
  • •Experience in support or technical engineering roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • •Ability to be present and available to deliver high-quality 24x7 support in a global, distributed environment.
  • •Strong communication skills and ability to work fully remote with reliable connectivity.
  • •Self-driven, curious, and able to continuously learn while building trusted relationships with colleagues, customers, and partners.
Experience:Open-sourceSaaSCloud-nativeDistributed systems
Skills:CommunicationTeamworkEmpathyProblem-solvingSelf-driven
Tech Stack:ClickHouseClickHouse CloudSQLOLAPDistributed systemsKafkaKinesisSparkRabbitMQAzureGCPAWS

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn