NTT

3 months ago

BPO Customer Care Associate

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Last checked: 5 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues in a BPO environment, escalating complex cases to higher-level teams. Resolve client situations using job experience, ensuring accurate and timely transaction processing to meet SLAs. Take escalated calls from providers/callers, identify and resolve issues with nonstandard pending transactions, and support SOP/process transitions and tactical project milestones.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Resolve routine questions and issues, escalating complex or unexpected matters to higher-level employees.
•Apply knowledge to resolve more complex client situations and ensure accurate, timely completion of transactions.
•Ensure accurate and timely processing of transactions to meet or exceed client SLAs.
•Take escalated calls from providers/callers and identify and resolve issues with nonstandard pending transactions.
•Support preparation of SOPs/process transitions and develop tactical/operational plans to achieve project milestones.

Key Requirements

•Typically requires 1-3 years relevant experience.
•High school diploma or equivalent.
•Undergraduate degree or some college coursework preferred.
•Strong communication and customer service skills.
•Solid computer skills and strong attention to detail, time management, and organization.

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT