Arketa

1 day ago

Customer Care Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own inbound support for Arketa Partners from first message to resolution across chat, email, and scheduled Zoom calls. Guide Partners through product features, solve operational issues like schedules, payments, migrations, and integrations, and ensure problems are resolved the first time. Partner with Product, Engineering, Onboarding, and Migrations to unblock issues, continuously learn the platform, and advocate for Partner needs to improve the product experience.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Act as the single point of contact for Partner inbound support, owning interactions from first message to resolution.
•Provide support across chat, email, and scheduled Zoom calls while managing multiple conversations in parallel.
•Resolve Partner issues the first time by digging into root causes, confirming fixes, and closing the loop.
•Problem-solve creatively and collaborate with Product, Engineering, Onboarding, and Migrations to unblock issues.
•Continuously learn Arketa features and use AI-assisted internal tools to improve research, drafting, and response accuracy.

Pay and Benefits

Salary: USD 38,000 - 40,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveWellness StipendEquity

Key Requirements

•1–2 years of experience in customer support, contact-center, or customer-facing operations, ideally in a high-volume environment with SLA and CSAT targets.
•Experience working behind the desk of a wellness business (e.g., yoga, pilates, bootcamp) and using software like MBO, Arketa, or an equivalent.
•Impeccable written communication to explain complex topics clearly and warmly in chat and email.
•Ability to balance inbound chats, scheduled calls, and emails while prioritizing multiple high-priority resolutions.
•Great judgment and on-the-feet problem-solving with a strong focus on the Partner experience.

Experience:1-2 yearsWellnessCustomer supportContact centerCustomer-facing operations

Skills:Impeccable communicationProblem-solvingJudgmentOrganizationTeamwork

Tech Stack:ArketaMBOIntercomSlackNotionGoogle SuiteZoomChatEmailAI-assisted tools

Company Brief

Arketa

Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.

Industry: Fitness

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Arketa

1 day ago

Customer Care Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Act as the single point of contact for Partner inbound support, owning interactions from first message to resolution.
•Provide support across chat, email, and scheduled Zoom calls while managing multiple conversations in parallel.
•Resolve Partner issues the first time by digging into root causes, confirming fixes, and closing the loop.
•Problem-solve creatively and collaborate with Product, Engineering, Onboarding, and Migrations to unblock issues.
•Continuously learn Arketa features and use AI-assisted internal tools to improve research, drafting, and response accuracy.

Pay and Benefits

Salary: USD 38,000 - 40,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveWellness StipendEquity

Key Requirements

•1–2 years of experience in customer support, contact-center, or customer-facing operations, ideally in a high-volume environment with SLA and CSAT targets.
•Experience working behind the desk of a wellness business (e.g., yoga, pilates, bootcamp) and using software like MBO, Arketa, or an equivalent.
•Impeccable written communication to explain complex topics clearly and warmly in chat and email.
•Ability to balance inbound chats, scheduled calls, and emails while prioritizing multiple high-priority resolutions.
•Great judgment and on-the-feet problem-solving with a strong focus on the Partner experience.

Experience:1-2 yearsWellnessCustomer supportContact centerCustomer-facing operations

Skills:Impeccable communicationProblem-solvingJudgmentOrganizationTeamwork

Tech Stack:ArketaMBOIntercomSlackNotionGoogle SuiteZoomChatEmailAI-assisted tools

Company Brief

Arketa

Industry: Fitness

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.8

Website LinkedIn Glassdoor