Technical Account Manager - Korea

Fortinet
Seoul
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-10 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Documentation","Independent judgment"]

Serve as the primary technical point of contact for a dedicated customer account, providing solutions to resolve issues and centrally managing incident reports and support requests to ensure timely resolution. Reproduce customer environments on lab equipment and coordinate with R&D to fix product issues. Create technical documentation and release guidance, develop deployment/troubleshooting methodology, and conduct periodic site visits for managed accounts.

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FursaFursa
Fortinet
Fortinet
2 days ago

Technical Account Manager - Korea

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the primary technical point of contact for a dedicated customer account, providing solutions to resolve issues and centrally managing incident reports and support requests to ensure timely resolution. Reproduce customer environments on lab equipment and coordinate with R&D to fix product issues. Create technical documentation and release guidance, develop deployment/troubleshooting methodology, and conduct periodic site visits for managed accounts.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for the dedicated account and provide technical solutions to customer issues.
  • •Centrally manage and prioritize customer issues to assure timely resolution.
  • •Reproduce customer environments using lab equipment and follow up with R&D to resolve product issues.
  • •Track, maintain, and resolve incident reports and customer support requests.
  • •Create technical documentation and bulletins, update accounts on new releases/features, and develop deployment/troubleshooting methodology.
Travel: Low travel

Key Requirements

  • •At least 6–10 years’ experience in technical support in a networking/security company.
  • •Strong proficiency in Korean to manage clients in Korea.
  • •Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
  • •Hands-on experience with security products/technologies such as firewalls, endpoint protection, IPSec VPN, RADIUS/LDAP authentication, and UTM.
  • •Prefer CCNA/CCNP/CCIE and/or CISSP certifications; Bachelor’s degree in Computer Science, Software Engineering, or related field is desirable.
Experience:6-10 yearsCybersecurityNetworkingSecurity products
Education:Bachelor's in Computer Science, Software Engineering or related field
Skills:TroubleshootingProblem-solvingCommunicationDocumentationIndependent judgment
Certifications:CCNACCNPCCIECISSP
Languages:KoreanEnglish
Tech Stack:TCP/IPRoutingSwitchingFirewallsEndpoint protectionIPSec VPNRADIUSLDAPUTMWindowsLinuxUnixWeb application conceptsWireless access pointSQL

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn