Customer Service Associate | Marks & Spencer | Cairo Festival City (Cairo, EG)

Al Futtaim Group
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Verbal communication","Interpersonal skills","Attention to detail","Teamwork"]

Deliver a great in-store customer experience by assisting customers, answering inquiries, and handling basic complaints with escalation as needed. Maintain strong store standards through visual merchandising, cleanliness, and organized sales floors. Support stock management by receiving shipments and restocking. Recommend products to customers and perform upselling/cross-selling while operating the cash register and processing transactions accurately.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
2 days ago

Customer Service Associate | Marks & Spencer | Cairo Festival City (Cairo, EG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Deliver a great in-store customer experience by assisting customers, answering inquiries, and handling basic complaints with escalation as needed. Maintain strong store standards through visual merchandising, cleanliness, and organized sales floors. Support stock management by receiving shipments and restocking. Recommend products to customers and perform upselling/cross-selling while operating the cash register and processing transactions accurately.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with customers to provide high-quality service and assist with their needs.
  • •Address basic customer complaints and escalate issues as needed.
  • •Ensure the store is well-organized and follows visual merchandising standards, including cleaning and upkeep.
  • •Participate in receiving shipments, restocking, and maintaining accurate inventory levels.
  • •Operate the cash register to process transactions and recommend products to support upselling and cross-selling.

Key Requirements

  • •Provide excellent customer service by engaging with customers and assisting with their needs.
  • •Handle basic customer complaints and escalate issues when required.
  • •Maintain visual merchandising and store standards, including regular cleaning and sales-floor upkeep.
  • •Support stock management by receiving shipments, restocking, and helping ensure the store is fully stocked.
  • •Use cash registers and follow cash handling procedures while recommending products for upselling and cross-selling.
Skills:Customer serviceVerbal communicationInterpersonal skillsAttention to detailTeamwork

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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Glassdoor: 3.6
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