Quince

1 month ago

Operations Manager - Returns Warehouse

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead strategic operations for the Returns Warehouse, mentoring Area Managers and reporting teams. Drive reverse logistics excellence with safety, accuracy, and efficiency; optimize workflows; implement data-driven improvements; and scale best practices to enhance customer experience and operational performance.

Location: Las Vegas

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
•Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
•Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
•Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
•Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.

Pay and Benefits

Salary: USD 121,807 - 136,618 annually

Key Requirements

•5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.
•Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
•Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
•Availability to work a flexible schedule, including weekends, nights, and holidays as needed.
•Experience overseeing returns or reverse logistics operations in a high-volume environment.

Experience:5+ yearsE-commerceRetailWarehouse operations

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingOrganizational skillsTeam building

Languages:English

Tech Stack:LeanSix SigmaKaizenOSHA

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Quince

1 month ago

Operations Manager - Returns Warehouse

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Las Vegas

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
•Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
•Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
•Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
•Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.

Pay and Benefits

Salary: USD 121,807 - 136,618 annually

Key Requirements

•5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.
•Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
•Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
•Availability to work a flexible schedule, including weekends, nights, and holidays as needed.
•Experience overseeing returns or reverse logistics operations in a high-volume environment.

Experience:5+ yearsE-commerceRetailWarehouse operations

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingOrganizational skillsTeam building

Languages:English

Tech Stack:LeanSix SigmaKaizenOSHA

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn