Freight Forwarding Operations & Customer Service Agent

DP World
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Customer relationship management","Problem-solving","Attention to detail","Compliance-minded","Responsiveness"]

Own day-to-day freight forwarding and logistics workflows while building strong relationships with key customers. Address concerns, resolve issues, and ensure customer satisfaction by creating and monitoring shipment files, auditing estimates and invoicing, and providing complete sailing/flight details. Coordinate documentation with sales, liaise with airlines/ocean lines and internal network and partner agents, and respond quickly to emergencies across air/ocean files.

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FursaFursa
DP World
DP World
6 days ago

Freight Forwarding Operations & Customer Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own day-to-day freight forwarding and logistics workflows while building strong relationships with key customers. Address concerns, resolve issues, and ensure customer satisfaction by creating and monitoring shipment files, auditing estimates and invoicing, and providing complete sailing/flight details. Coordinate documentation with sales, liaise with airlines/ocean lines and internal network and partner agents, and respond quickly to emergencies across air/ocean files.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Create and manage freight forwarding and logistics files and associated services.
  • •Assist with account start-up and coordinate documentation/information needed for SOP with sales.
  • •Monitor/audit files weekly for compliance, including estimate input, profit margin setting, and timely invoicing.
  • •Support clients’ day-to-day export/import documentation requests and ensure proper execution of transportation files.
  • •Liaise with airlines/ocean lines and internal network/external partner agents, including quick response to emergency situations across air/ocean files.

Key Requirements

  • •At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
  • •Freight forwarding experience is mandatory.
  • •Graduate in any field.
  • •Ability to manage customer needs and day-to-day export/import documentation requests to ensure proper execution.
  • •Experience monitoring and auditing forwarding files for compliance and accuracy (estimate inputs, profit margin setting, and invoicing).
Experience:3+ yearsFreight forwardingLogisticsSupply chain
Education:High School
Skills:Customer relationship managementProblem-solvingAttention to detailCompliance-mindedResponsiveness
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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