Collector

U.S. Bancorp
United States
Workplace: HybridFull timeUSD 20 - 21.15 hourlyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Problem-solving","Negotiation","Telephone communication","Interpersonal skills","Time management"]

Provide high-quality customer service by responding to phone inquiries, researching and resolving account and billing issues, and correcting payment errors. Handle lost or stolen card/check orders and perform account maintenance. When problems can’t be resolved on the first contact, research and refer as needed to ensure customers receive timely account information and solutions that meet their needs.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Collector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide high-quality customer service by responding to phone inquiries, researching and resolving account and billing issues, and correcting payment errors. Handle lost or stolen card/check orders and perform account maintenance. When problems can’t be resolved on the first contact, research and refer as needed to ensure customers receive timely account information and solutions that meet their needs.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Respond to telephone inquiries, requests, and problems to provide solutions that meet customer needs.
  • •Resolve customer inquiries and problems on the first contact.
  • •Provide account information and resolve or refer billing disputes.
  • •Correct payment errors and revise fee and finance charges as appropriate.
  • •Perform account maintenance and take orders for cards/checks; handle lost or stolen items and research unresolved issues.

Pay and Benefits

Salary: USD 20 - 21.15 hourly
Perks:Health InsuranceDentalVision401kLife Insurance

Key Requirements

  • •High school diploma or equivalent.
  • •Two to four years of relevant experience.
  • •Respond to telephone inquiries, requests, and problems and resolve them on first contact.
  • •Good knowledge of banking products and services concepts, practices, policies, and procedures.
  • •Proficient computer navigation skills, including Microsoft Office applications.
Experience:Banking
Education:High School
Skills:Problem-solvingNegotiationTelephone communicationInterpersonal skillsTime management
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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