Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: []

Resolve basic level-1 customer requests for payments and accounts, including card activations and customer data updates, using standard responses and simple GUI tools. Handle inbound/outbound routine calls and respond to inquiries via phone, email, SMS, and chat. Maintain up-to-date product knowledge, analyze customer service needs, and escalate unresolved issues using provided decision trees and defined processes. Begin learning company and client policies for a small assigned client set.

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FursaFursa
Global Payments
Global Payments
1 week ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 days agoStatus: Live

Job Summary

Resolve basic level-1 customer requests for payments and accounts, including card activations and customer data updates, using standard responses and simple GUI tools. Handle inbound/outbound routine calls and respond to inquiries via phone, email, SMS, and chat. Maintain up-to-date product knowledge, analyze customer service needs, and escalate unresolved issues using provided decision trees and defined processes. Begin learning company and client policies for a small assigned client set.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by phone, email, SMS, and chat to resolve issues per organization service standards
  • •Perform routine phone calls and handle queries, orders, service needs, and complaints, routing to technical/service areas when needed
  • •Maintain detailed, up-to-date knowledge of assigned company/client products and services
  • •Resolve basic level-1 requests for payments and accounts, including card activations and name/address updates for 1–2 assigned clients
  • •Enter required data into customer-provided systems and databases and escalate unresolved issues to more experienced representatives or designated departments

Key Requirements

  • •Minimum bachillerato or equivalent
  • •Ability to provide customer support via phone
  • •Handle a computerized data entry system or other relevant applications
  • •Use standard/predefined responses and follow established documentation and processes
  • •Use provided decision trees to identify basic causes of customer issues and escalate unresolved cases
Education:High School
Languages:Spanish
Tech Stack:GUISMSChatData entry

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn