Guest Services

Live Nation Entertainment
Los Angeles
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Strategic thinking","Teamwork"]

Provide front-line guest support by answering inbound calls and in-person inquiries, resolving customer concerns, and handling complaints. Adapt to customer needs, refer unresolved issues to the appropriate departments, and maintain accurate records of interactions and transactions. Proactively solicit new or additional products and services when appropriate, while participating in venue sustainability efforts and supporting end-of-show tasks.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide front-line guest support by answering inbound calls and in-person inquiries, resolving customer concerns, and handling complaints. Adapt to customer needs, refer unresolved issues to the appropriate departments, and maintain accurate records of interactions and transactions. Proactively solicit new or additional products and services when appropriate, while participating in venue sustainability efforts and supporting end-of-show tasks.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty.
  • •Answer inbound calls and in-person inquiries to resolve concerns and determine effective resolutions.
  • •Adapt to customer needs, ensuring understanding and appropriate actions to meet/exceed expectations.
  • •Refer unresolved customer grievances to designated departments for further investigation.
  • •Maintain records of customer interactions, including inquiries, complaints, comments, and actions taken.

Key Requirements

  • •High School Diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Ability to walk constantly, climb stairs, and lift/carry 50 lbs.+ (occasional sitting).
Skills:Customer serviceCommunicationProblem-solvingStrategic thinkingTeamwork

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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