Senior Engineer MS Network L2
Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Adaptability","Client focus"]Maintain cross-technology client IT infrastructure as an L2 Managed Services Engineer by proactively monitoring, investigating, and resolving incidents and requests. Own ticket queues and SLAs, update and audit ticket quality, and support change management with risk-aware documentation. Collaborate with teams, handle client escalations, and contribute to disaster recovery testing and automation efforts alongside L1 Engineers.
