WFH Live Chat Agent

Qureos
Washington
Workplace: RemoteFull timeUSD 20 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Problem-solving","Empathy","Independence"]

Serve as the first point of contact for clients through live chat, providing accurate answers, resolving issues, and documenting conversations and transactions. Manage multiple chats simultaneously while maintaining high-quality customer service, professionalism, and confidentiality. Identify and escalate priority items to the right teams, collaborate to improve service processes, and stay current on company policies and services to deliver an outstanding customer experience.

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FursaFursa
Qureos
Qureos
1 day ago

WFH Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for clients through live chat, providing accurate answers, resolving issues, and documenting conversations and transactions. Manage multiple chats simultaneously while maintaining high-quality customer service, professionalism, and confidentiality. Identify and escalate priority items to the right teams, collaborate to improve service processes, and stay current on company policies and services to deliver an outstanding customer experience.
Location: Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers via live chat to answer questions, resolve issues, and provide information about services.
  • •Maintain professionalism and customer service quality in all interactions.
  • •Manage multiple chat conversations at once while ensuring a high standard of quality.
  • •Accurately document customer interactions and transactions, including enquiries, complaints, and actions taken.
  • •Identify and escalate priority issues and collaborate with teams to improve customer service processes.

Pay and Benefits

Salary: USD 20 - 30 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a customer service or support role, preferably with live chat experience.
  • •Exceptional written communication with strong English spelling, grammar, and punctuation.
  • •Fast and accurate typing skills.
  • •Ability to work independently and manage your time in a remote setting.
  • •Familiarity with CRM systems is advantageous; reliable internet and a quiet home office environment are required.
Skills:CommunicationOrganizationProblem-solvingEmpathyIndependence
Languages:English
Tech Stack:Live chatCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn