IPC L2

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Client focus","Collaboration","Working under pressure","Adaptability"]

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2) by proactively monitoring and resolving incidents and requests within SLAs. Manage work queues, update tickets with actions taken, and analyze issues before they escalate. Execute and document changes with risk mitigation, audit ticket quality, recommend improvements, and identify automation tasks. Support second-level operations, handle client escalations, and assist with disaster recovery tests and functions.

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FursaFursa
NTT
NTT
8 months ago

IPC L2

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2) by proactively monitoring and resolving incidents and requests within SLAs. Manage work queues, update tickets with actions taken, and analyze issues before they escalate. Execute and document changes with risk mitigation, audit ticket quality, recommend improvements, and identify automation tasks. Support second-level operations, handle client escalations, and assist with disaster recovery tests and functions.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems.
  • •Manage work queues and handle incidents and requests within agreed SLAs, updating tickets with actions taken.
  • •Execute and document changes with risk mitigation and support change management.
  • •Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation.
  • •Provide second-level support, manage client escalations, and assist with disaster recovery functions and tests.

Key Requirements

  • •Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • •Knowledge of ticketing tools, preferably ServiceNow.
  • •Familiarity with ITIL processes and experience working with vendors and third parties.
  • •Ability to plan activities/projects while accounting for changing circumstances.
  • •Bachelor's degree in IT/Computing or equivalent work experience.
Experience:Managed services
Education:Bachelor's in IT/Computing
Skills:CommunicationClient focusCollaborationWorking under pressureAdaptability
Tech Stack:ServiceNowITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn