Air Apps

2 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join Air Apps as a Customer Support Specialist, acting as the voice of the product for a global user base. You’ll work with engineering and marketing to report issues, analyze customer trends, and influence product improvements while maintaining high-quality user experiences across iOS apps. This role emphasizes cross-functional collaboration, documentation, and data-driven insights to optimize the customer journey.

Location: Madrid

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
•Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
•Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
•Escalate bugs and product issues with clear documentation and actionable insights
•Generate and manage reports on customer experience metrics and satisfaction levels

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Annual BonusHealth InsuranceCommuter BenefitsMeal AllowancesPension FundMeal Allowance

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Ability to troubleshoot technical issues and identify root causes methodically

Experience:3+ yearsSaaSMobile

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detailCustomer service

Languages:English

Tech Stack:ZendeskIOSMobileData analytics

Company Brief

Air Apps

Air Apps is an independent mobile apps studio building AI-powered consumer iOS apps and a subscription bundle (Air Apps One). They publish dozens of utility, productivity, and lifestyle apps with large download volumes and offices in Lisbon and San Francisco.

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor

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Air Apps

2 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
•Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
•Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
•Escalate bugs and product issues with clear documentation and actionable insights
•Generate and manage reports on customer experience metrics and satisfaction levels

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Annual BonusHealth InsuranceCommuter BenefitsMeal AllowancesPension FundMeal Allowance

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Ability to troubleshoot technical issues and identify root causes methodically

Experience:3+ yearsSaaSMobile

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detailCustomer service

Languages:English

Tech Stack:ZendeskIOSMobileData analytics

Company Brief

Air Apps

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor