NETGEAR

2 months ago

L2 Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Level 2 Technical Support Engineer in NETGEAR’s Enterprise Support. Troubleshoot and resolve moderately complex wired/wireless networking issues, manage support cases, and collaborate with L3 engineers to deliver effective solutions. Communicate clearly with customers, maintain rigorous case documentation, and drive quality and satisfaction while staying current with NETGEAR networking products.

Location: Taipei

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide front-line technical support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium; diagnose and resolve moderately complex wired and wireless networking issues; escalate complex issues to L3 engineers when required; collaborate with L3 engineers to resolve escalated cases; communicate clearly with customers of varying technical levels and deliver a professional support experience.

Key Requirements

•Bachelor’s degree in Information Technology, Engineering, or a related technical field.

Experience:2-2 yearsNetworkingEnterprise IT

Education:Bachelor's

Skills:CommunicationCustomer focusTeamworkProblem-solvingMultitasking

Certifications:CCNACompTIA Network+

Languages:MandarinEnglish

Tech Stack:TCP/IPWiFiLANWANSNMPRemote diagnosticsTicketing systemsCCNANetwork+Netgear InsightExium

Company Brief

NETGEAR

NETGEAR designs and sells networking hardware and services for consumers, small/medium businesses, and service providers, including routers, switches, Wi‑Fi systems, network storage, and security solutions.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1996

Glassdoor: 3.3

Website LinkedIn Glassdoor

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NETGEAR

2 months ago

L2 Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Taipei

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide front-line technical support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium; diagnose and resolve moderately complex wired and wireless networking issues; escalate complex issues to L3 engineers when required; collaborate with L3 engineers to resolve escalated cases; communicate clearly with customers of varying technical levels and deliver a professional support experience.

Key Requirements

•Bachelor’s degree in Information Technology, Engineering, or a related technical field.

Experience:2-2 yearsNetworkingEnterprise IT

Education:Bachelor's

Skills:CommunicationCustomer focusTeamworkProblem-solvingMultitasking

Certifications:CCNACompTIA Network+

Languages:MandarinEnglish

Tech Stack:TCP/IPWiFiLANWANSNMPRemote diagnosticsTicketing systemsCCNANetwork+Netgear InsightExium

Company Brief

NETGEAR

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1996

Glassdoor: 3.3

Website LinkedIn Glassdoor