Service Desk System Administrator

General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Technical training","Troubleshooting"]

Support a DOW customer as a Service Desk System Administrator, working independently and across multiple work centers to improve the customer experience. Troubleshoot hardware and software issues while leveraging team documentation and knowledge to resolve challenges in a fast-paced environment. Apply customer service skills and knowledge of software, hardware, configurations, and architectures, and collaborate with mission-focused stakeholders to deliver reliable service.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Service Desk System Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support a DOW customer as a Service Desk System Administrator, working independently and across multiple work centers to improve the customer experience. Troubleshoot hardware and software issues while leveraging team documentation and knowledge to resolve challenges in a fast-paced environment. Apply customer service skills and knowledge of software, hardware, configurations, and architectures, and collaborate with mission-focused stakeholders to deliver reliable service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Support the customer by working independently and with multiple work centers to improve the customer experience.
  • •Rely on collective team knowledge and documentation to solve challenges.
  • •Troubleshoot hardware and software issues.
  • •Work effectively in a fast-paced environment with high expectations.
  • •Use technical and interpersonal skills to accomplish mission-focused support.
Travel: Low travel

Pay and Benefits

Salary: USD 97,750 - 132,250 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •High school diploma.
  • •3+ years of related experience.
  • •Customer service skills with knowledge of software, hardware, configurations, and architectures.
  • •Ability to troubleshoot hardware and software.
  • •TS/SCI security clearance (must currently possess).
Experience:3+ years
Education:High School
Skills:CommunicationTechnical trainingTroubleshooting
Tech Stack:ServiceNowVDI

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn