Head of Client Management (Seoul, Seoul, KR, 04511)

HSBC
Seoul
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Interpersonal skills","Communication","Negotiation","Influence","Problem-solving"]

Lead the Client Management (CM) team for high-value HSBC Global Trade Solutions relationships in Seoul. Own an industry-leading customer experience by driving customer engagement, maintaining and growing Tier 3 GTS business volume, optimizing pricing and structure, and reducing attrition. Serve as an escalation point across local, regional, and cross-border teams, collaborate on transformation and sales initiatives, and enable cross-sell and client query elimination through digital footprints.

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FursaFursa
HSBC
HSBC
3 days ago

Head of Client Management (Seoul, Seoul, KR, 04511)

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead the Client Management (CM) team for high-value HSBC Global Trade Solutions relationships in Seoul. Own an industry-leading customer experience by driving customer engagement, maintaining and growing Tier 3 GTS business volume, optimizing pricing and structure, and reducing attrition. Serve as an escalation point across local, regional, and cross-border teams, collaborate on transformation and sales initiatives, and enable cross-sell and client query elimination through digital footprints.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Director level

Key Responsibilities

  • •Lead a team of Client Managers to deliver exceptional customer experience and drive revenue-enabling, value accretive activities for higher value clients.
  • •Act as an escalation point for local, regional, and cross-border teams related to customers and transactions.
  • •Drive collaboration among local stakeholders on customer experience, business transformation, and sales initiatives.
  • •Support the Country Head of GTS and Regional/Global CM on customer experience and strategic initiatives.
  • •Grow and retain business volume for Tier 3 clients by optimizing pricing and structure, managing attrition risk, and addressing customer feedback and complaints.

Key Requirements

  • •University degree and/or experience relevant to functional leadership in customer service, sales, or operations.
  • •Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance.
  • •Ability to lead and motivate other managers and staff using appropriate management styles to achieve objectives.
  • •Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others.
  • •Ability to use strong judgement to identify and resolve problems while maintaining service performance, budgets, time scales, and quality of output.
Skills:Interpersonal skillsCommunicationNegotiationInfluenceProblem-solving
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn