Test Center Manager

Prometric
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Decision-making","Report writing","Multi-tasking","Conflict resolution"]

Serve as the face of Prometric at a local test center, ensuring facilities, operations, and performance meet Prometric and testing client standards. Lead day-to-day testing-center management: schedule and supervise Test Center Administrators, hire and train staff, review timesheets/expenses, and maintain exam integrity through security and verification procedures. Manage candidate and facility issues, operate testing-center equipment, participate in quality assurance/audits, and help maintain a safe, comfortable environment with property management.

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Prometric
Prometric
3 months ago

Test Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 days agoStatus: Live

Job Summary

Serve as the face of Prometric at a local test center, ensuring facilities, operations, and performance meet Prometric and testing client standards. Lead day-to-day testing-center management: schedule and supervise Test Center Administrators, hire and train staff, review timesheets/expenses, and maintain exam integrity through security and verification procedures. Manage candidate and facility issues, operate testing-center equipment, participate in quality assurance/audits, and help maintain a safe, comfortable environment with property management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure the assigned test center meets Prometric and testing client standards for facilities, operations, and performance.
  • •Plan staff schedules and supervise regular and temporary Test Center Administrators.
  • •Supervise security/verification procedures, including candidate identification and eligibility checks; provide on-site security and use locks/security systems.
  • •Hire and train new Test Center Administrators; review and approve staff timesheets and expenses.
  • •Operate required equipment and resolve, report, or escalate candidate and building problems; participate in quality assurance and audits.

Pay and Benefits

Perks:Health Insurance401kPaid LeavePaid TrainingSick Time

Key Requirements

  • •High school diploma or equivalent; college experience is a plus.
  • •Minimum two years of customer service experience (e.g., call center, retail, restaurant).
  • •One year of management or supervisory experience.
  • •Must be 18 years of age to qualify.
  • •Ability to communicate professionally, follow operational instructions, write detailed reports, and make sound situational decisions.
Experience:2+ years
Education:High School
Skills:CommunicationDecision-makingReport writingMulti-taskingConflict resolution
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsingDVRDigital cameraIVRAlarm system

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn