2 days ago

TikTok Shop - Last Mile Operations Manager, Carrier Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead daily last-mile carrier operations for TikTok Shop’s Fulfillment by TikTok (FBT) network, managing carrier relationships and ensuring stable delivery quality and cost efficiency. Track carrier KPIs (on-time delivery, delivery success, damage/loss, and complaints), coordinate cross-functional resolution of operational exceptions, and drive corrective actions. Prepare performance reports, support peak capacity planning, and continuously optimize delivery network and carrier allocation strategy.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage day-to-day last-mile operations with delivery partners and carriers, including performance monitoring and regular reviews/meetings.
•Coordinate with internal teams (Operations, Planning, Customer Service, Procurement, Finance) to monitor shipments and resolve operational exceptions.
•Drive issue escalation management and ensure corrective action follow-up with carriers.
•Track and analyze carrier KPIs, prepare weekly/monthly performance reports, and identify operational gaps to propose improvement plans.
•Support carrier onboarding/training and rate discussions, and help ensure contract/service compliance while planning peak season capacity.

Key Requirements

•Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (preferred).
•2+ years of experience in logistics, transportation, e-commerce operations, or last-mile delivery/carrier management.
•Strong analytical and problem-solving skills with experience in KPI tracking and performance analysis.
•Excellent communication and stakeholder management in cross-functional environments.
•Proficiency in Excel/Google Sheets and the ability to manage multiple priorities in a fast-paced setting.

Experience:2+ yearsLogisticsTransportationE-commerceLast-mile deliveryCarrier management

Education:Bachelor's

Skills:OrganizationResults-drivenAnalytical thinkingProblem-solvingCommunicationStakeholder managementCross-functional collaborationMulti-priority management

Tech Stack:ExcelGoogle Sheets

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Last Mile Operations Manager, Carrier Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage day-to-day last-mile operations with delivery partners and carriers, including performance monitoring and regular reviews/meetings.
•Coordinate with internal teams (Operations, Planning, Customer Service, Procurement, Finance) to monitor shipments and resolve operational exceptions.
•Drive issue escalation management and ensure corrective action follow-up with carriers.
•Track and analyze carrier KPIs, prepare weekly/monthly performance reports, and identify operational gaps to propose improvement plans.
•Support carrier onboarding/training and rate discussions, and help ensure contract/service compliance while planning peak season capacity.

Key Requirements

•Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (preferred).
•2+ years of experience in logistics, transportation, e-commerce operations, or last-mile delivery/carrier management.
•Strong analytical and problem-solving skills with experience in KPI tracking and performance analysis.
•Excellent communication and stakeholder management in cross-functional environments.
•Proficiency in Excel/Google Sheets and the ability to manage multiple priorities in a fast-paced setting.

Experience:2+ yearsLogisticsTransportationE-commerceLast-mile deliveryCarrier management

Education:Bachelor's

Skills:OrganizationResults-drivenAnalytical thinkingProblem-solvingCommunicationStakeholder managementCross-functional collaborationMulti-priority management

Tech Stack:ExcelGoogle Sheets

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn