IT End User Support and Collaboration Support Engineer

HP
Mexico, United States
Workplace: OnsiteFull timeUSD 83,000 - 127,800 annuallyFunction: Laboratory & Clinical OperationsExperience: 4-7 yearsSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Research, design, and deliver operational support services for business applications and IT infrastructure, aligned to organizational IT process methodology. Configure third-party software, implement moderate-complexity infrastructure solutions, document systems, conduct testing, and maintain applications and platforms. Collaborate with IT technical teams and lead small support groups when needed, acting as an incident life cycle coordinator and driving escalation for complex issues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
1 day ago

IT End User Support and Collaboration Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Research, design, and deliver operational support services for business applications and IT infrastructure, aligned to organizational IT process methodology. Configure third-party software, implement moderate-complexity infrastructure solutions, document systems, conduct testing, and maintain applications and platforms. Collaborate with IT technical teams and lead small support groups when needed, acting as an incident life cycle coordinator and driving escalation for complex issues.
Location: Mexico, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Mid level

Key Responsibilities

  • •Deploy end-user or enterprise infrastructure, applications, or services of moderate complexity aligned to guidance from senior technologists.
  • •Research, design, and develop operational support services by integrating technical and business requirements for business applications and information systems.
  • •Identify and prioritize support services based on business criticality across third-party software and internally developed applications and infrastructure.
  • •Configure third-party software, implement infrastructure solutions, create documentation, conduct testing, and maintain applications and information systems.
  • •Serve as an incident life cycle coordinator or service delivery lead to resolve complex issues and coordinate escalations.

Pay and Benefits

Salary: USD 83,000 - 127,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee Assistance

Key Requirements

  • •Four-year or graduate degree in information systems, computer science, or a related field, or commensurate work experience.
  • •Typically 4–7 years of work experience, preferably in project management or production support of IT services.
  • •ITIL certifications.
  • •Advanced knowledge of system administration and operating systems, including Windows Server and Active Directory.
  • •Experience with cloud and automation tooling such as Amazon Web Services, Microsoft Azure, scripting, Python, and SQL.
Experience:4-7 yearsIT production supportIncident management
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity
Certifications:ITIL
Tech Stack:Active DirectoryAgile MethodologyAmazon Web ServicesAutomationDevOpsIT InfrastructureMicrosoft AzureOperating SystemsPythonScriptingSQLSystem AdministrationSystems EngineeringVirtualizationWindows PowerShellWindows Servers

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn