Manager of Technology Operations

American Express
New York
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Business OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Ownership","Cross-functional leadership","Analytical thinking","Systems thinking"]

Lead Delivery Enablement for Digital Workplace initiatives, partnering with stakeholders and senior leaders to identify operational challenges and drive continuous improvement. Build structured artifacts like value stream maps and analytical readouts, facilitate end-to-end problem-solving workshops, and benchmark effectiveness through external research. Own prioritization of cross-functional improvement initiatives via a backlog aligned to impact and Digital Workplace priorities, and coordinate delivery to establish measurement systems and realization of value.

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FursaFursa
American Express
American Express
1 week ago

Manager of Technology Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead Delivery Enablement for Digital Workplace initiatives, partnering with stakeholders and senior leaders to identify operational challenges and drive continuous improvement. Build structured artifacts like value stream maps and analytical readouts, facilitate end-to-end problem-solving workshops, and benchmark effectiveness through external research. Own prioritization of cross-functional improvement initiatives via a backlog aligned to impact and Digital Workplace priorities, and coordinate delivery to establish measurement systems and realization of value.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Collaborate with DW stakeholders and senior leaders to orient problem-solving to business priorities and operating challenges.
  • •Develop structured artifacts (e.g., value stream maps, A3s, and analytical readouts) to clarify operating models, processes, and performance expectations.
  • •Lead problem-solving workshops to analyze end-to-end workflows, identify opportunities, and define improvements to enhance delivery effectiveness.
  • •Own prioritization of cross-functional improvement initiatives through a backlog aligned to impact and Digital Workplace priorities.
  • •Coordinate development and measure value realization of improvements, including measurement systems, workflow automation, and deploying agentic solutions.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid ParentalLearning Budget

Key Requirements

  • •Bachelor’s degree in business, technology, or equivalent experience.
  • •3–5 years of experience in technology, business, or product operations, business process re-engineering, or a related field.
  • •Expert communication skills to translate complex ideas into clear, actionable insights.
  • •Demonstrated ownership mindset to drive initiatives end-to-end independently.
  • •Experience applying product management practices (e.g., backlog prioritization, roadmap definition, success metrics/OKRs).
Experience:3-5 yearsDigital workplaceEnd user computingProduct operations
Education:Bachelor's
Skills:CommunicationOwnershipCross-functional leadershipAnalytical thinkingSystems thinking
Certifications:Agile (e.g., Scrum)Scaled Agile Framework (SAFe)ITILProcess ImprovementProduct Management
Tech Stack:Jira

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn