Crusoe

5 months ago

Senior Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Customer Success team to drive adoption, retention, and growth of Crusoe's Infrastructure and Managed AI services. You will bridge CS with Product and Engineering, refine internal processes, and coach CSMs to deliver world-class, data-informed support that increases adoption, expands renewals, and drives customer value in a high-growth IaaS environment.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback.
•Partner with customers to drive adoption of Crusoe’s Infrastructure and Managed AI services, assisting with expansion and renewal opportunities.
•Drive product alignment across customer prioritization and needs.
•Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap.
•Develop documentation to empower both internal teams and customer self-service.

Pay and Benefits

Perks:Health InsuranceVisionDental401kEquityParenteral Leave

Key Requirements

•4-6 years of experience in Customer Success, with 2-3 years in a leadership or “lead” capacity.
•A passion for developing talent and building a high-performing team culture.
•Ability to develop and implement customer success strategies and processes.
•Strong customer advocacy and problem-solving skills.
•Proven experience in an IaaS or high-growth technology environment.

Experience:4-6 years

Skills:LeadershipCommunicationProblem-solvingCollaborationMentoring

Languages:English

Tech Stack:SalesforceGainsightChurnZeroCRM

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

5 months ago

Senior Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback.
•Partner with customers to drive adoption of Crusoe’s Infrastructure and Managed AI services, assisting with expansion and renewal opportunities.
•Drive product alignment across customer prioritization and needs.
•Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap.
•Develop documentation to empower both internal teams and customer self-service.

Pay and Benefits

Perks:Health InsuranceVisionDental401kEquityParenteral Leave

Key Requirements

•4-6 years of experience in Customer Success, with 2-3 years in a leadership or “lead” capacity.
•A passion for developing talent and building a high-performing team culture.
•Ability to develop and implement customer success strategies and processes.
•Strong customer advocacy and problem-solving skills.
•Proven experience in an IaaS or high-growth technology environment.

Experience:4-6 years

Skills:LeadershipCommunicationProblem-solvingCollaborationMentoring

Languages:English

Tech Stack:SalesforceGainsightChurnZeroCRM

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor