Senior Manager, Data Science & Analytics

Customer
Americas
Workplace: RemoteFull timeUSD 170,000 - 200,000 annuallyFunction: Data Science & Machine LearningExperience: 7+ yearsSkills: ["Leadership","Communication","Strategic thinking","Problem-solving","Mentoring"]

Lead and grow Customer.io’s data science and analytics function, partnering with Product, Marketing, Sales, and Customer Experience to drive decision-making through forecasting, experimentation, behavioral analytics, and rigorous measurement. Manage a team delivering business value, establish standards, and scale analytics across the organization, balancing strategic leadership with hands-on work as needed.

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FursaFursa
Customer
Customer
3 months ago

Senior Manager, Data Science & Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 45 minutes agoStatus: Live

Job Summary

Lead and grow Customer.io’s data science and analytics function, partnering with Product, Marketing, Sales, and Customer Experience to drive decision-making through forecasting, experimentation, behavioral analytics, and rigorous measurement. Manage a team delivering business value, establish standards, and scale analytics across the organization, balancing strategic leadership with hands-on work as needed.
Location: Americas
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
  • •Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
  • •Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
  • •Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.
  • •Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.

Pay and Benefits

Salary: USD 170,000 - 200,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveRemote Work

Key Requirements

  • •7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams.
  • •Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
  • •Advanced SQL skills and proficiency with Python or similar analytical tools.
  • •Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making.
  • •Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.
Experience:7+ yearsB2B SaaSSubscription-basedPLG
Skills:LeadershipCommunicationStrategic thinkingProblem-solvingMentoring
Languages:English
Tech Stack:SQLPythonSnowflakeDbt

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor