AI Deployment Strategist

Zoom Video Communications
San Jose, Seattle
Workplace: RemoteFull timeUSD 124,000 - 271,200 annuallyFunction: Data Science & Machine LearningExperience: 4+ yearsSkills: ["Cross-functional collaboration","Technical communication","Stakeholder alignment","Problem-solving","Customer-focused execution"]

Collaborate with Sales, Product, and Engineering to deploy production AI agents for strategic customers within 90 days. Build and integrate voice AI experiences, including speech synthesis and real-time turn-taking, and connect agents to customer CRMs, telephony systems, and knowledge bases. Create evaluation frameworks to measure resolution, containment, and customer satisfaction, then convert successful pilots into production via documentation and playbooks.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
5 days ago

AI Deployment Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Collaborate with Sales, Product, and Engineering to deploy production AI agents for strategic customers within 90 days. Build and integrate voice AI experiences, including speech synthesis and real-time turn-taking, and connect agents to customer CRMs, telephony systems, and knowledge bases. Create evaluation frameworks to measure resolution, containment, and customer satisfaction, then convert successful pilots into production via documentation and playbooks.
Location: San Jose, Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Design and deploy production-ready AI agents during proof-of-concept engagements.
  • •Integrate agents with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript.
  • •Engineer voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers.
  • •Build evaluation frameworks with scripted tasks and adversarial scenarios to validate deployment gates.
  • •Transition successful pilots to Professional Services or partners with documentation, playbooks, and recommendations for ongoing operation.

Pay and Benefits

Salary: USD 124,000 - 271,200 annually

Key Requirements

  • •4+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions (e.g., Solutions Engineering or Technical Account Management).
  • •Experience deploying LLM-based agents with tool use, multi-step orchestration, and production guardrails.
  • •Voice AI stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one provider (ElevenLabs, Azure, Cartesia, or similar).
  • •Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems like CRMs and telephony platforms.
  • •Knowledge of contact center domain and/or AI agent platforms (Genesys, Five9, NICE, Zoom Contact Center; Decagon, Sierra, or similar).
Experience:4+ yearsSaaSAI/MLVoice AILLM agentsContact center
Skills:Cross-functional collaborationTechnical communicationStakeholder alignmentProblem-solvingCustomer-focused execution
Tech Stack:PythonTypeScriptGoLLMsASRTTSElevenLabsAzureCartesiaCRMsTelephony systemsZoom Contact CenterGenesysFive9NICEDecagonSierra

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn